The Respiratory Receptionist / Booking Co‑ordinator plays a key role in supporting the Respiratory Physiology and Respiratory Medicine services within the Integrated Medicine Division. The post holder will provide an efficient and professional administrative and appointment booking service for patients attending respiratory clinics and diagnostic services, managing patient referrals, scheduling appointments, and ensuring accurate data entry on the Trust’s clinical systems while maintaining high standards of confidentiality and information governance.
The successful candidate acts as a first point of contact for patients, carers, clinicians, and external healthcare professionals, providing clear communication and excellent customer service. The post holder will contribute to achieving service targets, maintaining data quality and supporting service improvements while delivering care in line with the Trust’s HEART values: Honesty, Equity, Accountability, Respect and Teamwork.
Patient Appointment and Referral Management
* Manage incoming referrals and ensure they meet service criteria before processing.
* Book, cancel, and reschedule patient appointments in line with clinical triage decisions and operational procedures.
* Register patient demographic information and maintain accurate records on the Trust’s clinical systems.
* Coordinate patient pathways by tracking referrals and ensuring timely appointment scheduling.
* Arrange interpreters and patient transport where required to ensure equitable access to services.
Communication and Customer Service
* Act as a first point of contact for patients, carers, clinicians, GPs, and other healthcare professionals.
* Handle incoming telephone calls, emails, and voicemail enquiries in a professional and courteous manner.
* Provide clear information to patients regarding appointments, waiting times, and service processes.
* Manage challenging conversations sensitively, including appointment cancellations or delays.
* Escalate patient concerns or complaints to the Pathway Co‑ordinator or Team Leader where appropriate.
Administrative Support
* Maintain electronic filing systems for referrals and service documentation.
* Scan and upload patient documentation into the clinical system.
This advert closes on Friday 15 May 2026.
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