Join to apply for the Customer Service Specialist role at Det-Tronics (Detector Electronics, LLC)
1 month ago Be among the first 25 applicants
Join to apply for the Customer Service Specialist role at Det-Tronics (Detector Electronics, LLC)
Customer Service Specialist
Location:
Ashford (Surrey), United Kingdom
Contract type:
full-time, permanent contract
Spectrum Safety Solutions
With approximately 1,400 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments.
Role: Customer Service Specialist
Location: Ashford (Surrey), United Kingdom
Contract type: full-time, permanent contract
Spectrum Safety Solutions
With approximately 1,400 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments.
Det-Tronics
We make the world a better place to live! At Spectrum’s Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies.
Position Summary
We’re looking for a Customer Service Specialist, who would be responsible for providing customer service support to customers, Regional Sales Managers and Projects Teams. Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and Middle East.
Key Responsibilities
* Managing all sales order processing including projects, from receipt of inventory, shipping customer orders through to invoicing and reporting of the results. This can include receipt, inventory management, logistics, 3PL day to day management, shipping (includes revenue recognition)
* Liaise with Regional Sales Managers to resolve queries relating to shipping and invoicing.
* Liaise with customers on the status of each order with updates as required for customer service metrics
* To liaise with the Detector Electronics Corporation (DEC) colleagues over technical queries relating to products, orders for products.
* Liaising with DEC and vendors to ensure customer delivery expectations are met
* Provide customers with bespoke documents, system generated documents, certificates, manuals and datasheets as and when required
* Assisting with stock takes, and investigating the discrepancies afterwards..
* Assisting the finance team with audit & invoice queries.
* Monitor, update and maintain customer portals including uploading documents and updating delivery information
Required Qualifications
* Customer order management and processing experience
* Ability to deliver excellent customer service
* Articulate personality with good written and verbal communication ability in English, German language knowledge would be a plus
* Strong computer skills with a working knowledge of Microsoft applications
* Numerical accuracy, attention to detail, ability to prioritize and multitasking skills
* Being able to work independently as well as working effectively in a team
Behaviors Required Are
* Positive, enthusiastic attitude with a friendly and approachable personality
* Flexible to changing priorities
* Co-operative and collaborative with all team members
* Self-awareness to modify and choose appropriate behavior to positively influence a situation
Benefits
* Competitive compensation
* Professional development opportunities
* Flexible working arrangements including partial remote work
Our commitment to you
We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about safety. At Spectrum Safety Solutions we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity!
Join us and make a difference.
Apply Now!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Appliances, Electrical, and Electronics Manufacturing
Referrals increase your chances of interviewing at Det-Tronics (Detector Electronics, LLC) by 2x
Sign in to set job alerts for “Customer Service Specialist” roles.
London, England, United Kingdom 2 weeks ago
Farnborough, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Part Time Extended Representative, Premium Guest Services - United Kingdom LHR
London, England, United Kingdom 1 day ago
Feltham, England, United Kingdom 1 week ago
Customer Service Operator (Min 16 hours. Daytime, Evenings & Weekends available)
Bracknell, England, United Kingdom 3 weeks ago
Woking, England, United Kingdom 1 week ago
Feltham, England, United Kingdom 1 week ago
TikTok LIVE - Global Customer Service Operations Manager
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom £35,000.00-£40,000.00 1 month ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Woking, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 days ago
London Area, United Kingdom £14.00-£15.00 6 hours ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Guildford, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
Epsom, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr