Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.
Summary
In this role you would be supporting the US Benefits & Employee Services Team using Workday and Salesforce ticketing technologies.
This position is within the EMEA Help Desk team providing support for English speaking clients with their Workday system. You need to have experience in both Computer & Communications technologies developed and enhanced in the Information Technology and Call Centre Industries.
Responsibilities
1. Provide professional and timely service to internal and external customers
2. Effective communication skills via email
3. Provide Workday platform navigation and access assistance to contact centre requests.
4. Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal)
5. Escalation of service delivery issues to on site Lead and Corporate contacts as appropriate
6. Participate in ongoing training relative to the functional area
7. Form strong partnerships within the department and organization
8. Identify and document areas of improvement or innovation through process change or automation
9. Meets or exceeds all performance standards
10. Assumes other duties as assigned by Manager
Competencies
11. Related working experience in a customer service or helpdesk related role
12. Keenness and willingness to learn basic Employee Self Service functionality for Workday platform
13. Must value and promote team spirit, have outstanding interpersonal skills and exhibit professionalism within the workplace
14. Maintain punctuality and adherence to set schedule with extra hours as needed
15. Ability to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
16. Analytical skills; strong research and follow up skills
17. Ability to multi-task
18. Professional communication skills
19. Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
20. Ability to work independently and as part of a team
21. Must be willing to adapt and display positive attitude
Qualifications
Education/Certification Requirements
Required
22. 2+ years of administration experience
23. Excellent communication skills both written and verbally in English
24. Intermediate Excel experience
25. Advanced Proficiency in Microsoft Office
26. Ability to prioritize tasks
Preferred
27. Experience in Employee Benefits
28. Call Center experience
29. Workday and/or Salesforce experience
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.