About the Role: We are seeking a proactive and customer-focused ICT Technician to join our dynamic team. This is an exciting opportunity to play a key role in supporting and maintaining our ICT infrastructure, ensuring staff have the tools and systems they need to deliver excellent services. Key Responsibilities: • Provide first and second-line technical support for software, hardware, and basic network issues. • Install, configure, and maintain desktops, laptops, and mobile devices. • Manage user accounts, permissions, and access in line with organisational policies. • Assist with onboarding new staff by creating relevant accounts, ensuring they have the right equipment, and delivering basic training. • Maintain accurate records of assets and support requests using our IT service management system. • Collaborate with colleagues to deliver ICT projects and drive continuous improvements. What We’re Looking For: • Strong troubleshooting skills and a logical approach to problem-solving. • Experience with Windows operating systems, Microsoft 365, and basic networking. • Excellent communication skills with a customer-first mindset. • Ability to prioritise tasks and work effectively under pressure. • A commitment to learning and adapting to new technologies and applications. Desirable: • Knowledge of Active Directory. • Exposure to Microsoft Intune, Windows Server, Citrix, and hybrid environments. Why Join Us? • Work in a supportive team environment with opportunities for professional development. • As a small team, you will gain exposure to all elements of ICT—from infrastructure and networking to end-user support and project delivery. • Be part of an organisation undergoing an exciting transformation to modern technology. In return you will benefit from a competitive salary, 24 days annual leave (rising to 29 days after 5 years service), entitlement to join the local government pension scheme, subsidised gym membership and heavily subsidised car parking. Closing date: 5th December 2025 Interviews: 15th- 17th December 2025 How to apply Please apply online via the link provided by completing our application form. Please note, we do not accept CVs for this position.