Overview X-Club is the premium brand for Pilates & Wellness studios across London. The X-Club method incorporates the core Joseph Pilates’ Reformer-based Contrology, with group classes and combination of state-of-the-art equipment. X-Club delivers highly effective, life-changing training with unique membership options incorporating Movement, Mind, Nutrition & Therapies. X-Club are looking for a Physiotherapist & Pilates Instructor to build a new client base in a new flagship site, and develop Physiotherapy as a key driver in the X-Club Brand. Personal Attributes: · Share our core values (Intuition | Devotion | Excellence) · Exceptional customer service skills · The ability work effectively in a team · Accountable for the performance of Physiotherapy · The ability to influence · The ability to refine and develop a customer journey · Business development · Excellent communication skills · Excellent marketing skills (content writing / research and development / social media) · Excellent Physiotherapy Industry Knowledge · Computer literate · Operational & management skills · A Passion for Pilates, movement, development & hands on therapies · HCPC registered · Supporting the development and execution of X-Club Academy · The ability to lead a team The Role As a Physiotherapist & Pilates Instructor for X-Club, you’ll be responsible for delivering an outstanding experience in our studios for clients by using your clinical and Pilates skills and leading the Physiotherapy Team. We aim to make X-Club the stand-out part of the day and the most impactful to wellbeing. You’ll have extensive knowledge on all of the X-Club products and will be able to guide clients on fulfilling the 4 key elements of their wellbeing, whilst leading by example. You’ll manage the operations of the Physiotherapy in studios, with a responsibility for growth. Job Description Accountable for the overall Physiotherapy Performance: · Working closely with the clients and team to develop tailored treatment plans including exercise and physical activity advice, and reviewing these at regular intervals. · Create an exceptional customer journey and work to the goal of making X-Club Physiotherapy world class. · Work with wider team to develop clinical policies and procedures and review treatment efficacy at regular intervals · Teaching Pilates, group & 1:1 and delivering member’s masterclasses (& emergency cover) · Develop the insurance referral system · Accountable for the Targets and KPIs of Physiotherapy · The ability to support the Studio Coordination team wherever required · Networking · Liaising with local GP practises, social workers, mental health services and community healthcare clinics in the London area. · Support in the development of Wellness Days and Retreats · Involvement in local marketing and community partnerships · Marketing contributions (initiatives for Print / Web / Social Media / Blogs / Linked in etc.) ·Software account management · Work with Marketing campaigns and email automation – specific to Physio clients. · On demand recording contributions · Physio orders & the development of equipment related to Physiotherapy · Receiving and analysing client feedback · Keeping up to date on the latest Physiotherapy techniques & technology · Working with all the other Wellness professionals to provide holistic care for clients · Reporting · Supervising and supporting other team members including physiotherapy assistants, instructors, trainers and studio coordinators through masterclasses, training programmes. · Managing department KPIs · Managing Aspects of Health & Safety