Estee Lauder Boots Shrewsbury Counter Manager
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Job Description
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to meet all sales, customer service, and operational targets.
Candidates should possess proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This role offers an exceptional opportunity to act as the CEO of your store.
You will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, excellent customer relationship management, and leading a high-performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others, this could be the perfect role for you and a step towards a long-term career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at the point of sale. This management role offers exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, providing comprehensive skills for career progression in the beauty industry.
We value diversity of thought and people, offering progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Qualifications
* Effective verbal and written communication skills, with excellent interpersonal abilities
* Quality customer service skills, skilled at winning people over
* Results-oriented with a high drive to meet objectives and standards
* Goal pursuit beyond expectations
* Senses others' development needs and supports their abilities
* Anticipates, recognizes, and meets customer needs
* Handles difficult customer situations with diplomacy and tact
* Guides team performance while holding members accountable
* Builds and maintains extensive informal networks
* Models respect, helpfulness, and cooperation within the team
* High attention to detail and organizational skills
* Ability to work autonomously and contribute to the team
* Proactive and positive work approach
* Maintains confidentiality, tact, and discretion when dealing with people
Knowledge and Experience
* Retail sales experience
* Team leadership
* Experience in strategic planning and execution
* Ability to develop financial plans and manage resources
* Working knowledge of computer systems, including email and Microsoft Excel
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