Job Description
* To greet customer with a sincere and warm welcome and ensure they are aware you are there to help
* Ask open questions to find out customers needs
* To recommend, select and locate the correct merchandise for the customers needs
* To provide information about in store offers, promotions and store cards
* To receive and process cash and card transactions
* Be aware of latest trends and remain fully updated on product knowledge
* Maintain a customer friendly and customer focused environment at all times.
* Guarantee a high level of customer service at all times.
* Educate and guide customers about Flannels, the brands and the product we sell.
* Offer alternatives and add on sales as and when necessary
* Ensure store standards are complete and the store is prepared for the next trading day
* Comply with all Flannels policies and procedures at all times.
Qualifications
* Excellent communication skills
* Able to work effectively within a team environment
* Customer focused
Personal Qualities
* High level of personal energy to drive projects to completion
* Confident and assertive
* Positive and enthusiastic with a can-do attitude
* Passion for fashion retail
* Professional manner
* Fashion conscious and trend aware
* Flexible and reliable
Additional Information
* Think without limits - Think fast, fearlessly, and take the team with you.
* Own it and back yourself - Own the basics, own your role and own the results.
* Be relevant - Relevant to our people, our partners and the planet.