Job Summary
Dr Manickam & Partners is a small GP practice in Hednesford Health Centre with around 4,000 patients. We are looking for a Medical Receptionist/Administrator to support the reception and administrative team. The post is part‑time (15 hours per week) with flexible hours, working between 8:00 am and 6:30 pm Monday to Friday.
Roles and Responsibilities
* Cover the reception desk, telephones and main reception duties promptly and courteously.
* Process appointment requests, triage calls, and signpost patients to appropriate services.
* Action e‑mail, scanning, filing, and electronic record entry in the clinical information system.
* Process referrals, prescription requests and change‑of‑address updates.
* Generate online test request forms and respond to test results enquiries.
* Handle correspondence: copy, fax, email, type, and circulate letters and referrals.
* Register new patients, explain practice procedures and ensure accurate computer entry.
* Maintain the reception area and reception premises, ensuring safety and security at close of day.
* Assist with clinical room organisation and liaise with clinical staff on supported tasks.
* Attend to additional duties as requested by the Practice Manager or GP partner.
Experience
* Experience working in a healthcare reception or administrative role.
* Ability to work effectively as part of a team.
* High empathy, diplomacy, integrity and awareness of patient needs.
* Desirable: experience in a GP practice.
Qualifications
* Recognised qualification such as NVQ Level 2, GCSE Grades A‑D (including English and Maths), or equivalent experience.
* Desirable: qualification to NVQ Level 3.
Knowledge and Skills
* Excellent keyboard and computer skills, including Microsoft Word and Excel.
* Comfortable communicating via e‑mail.
* Professional handling of sensitive and confidential information.
* Excellent written and verbal communication.
* Strong organisational and telephone etiquette.
* Initiative and multitasking ability in a busy environment.
* Problem‑solving and adherence to practice policies.
* Desirable: knowledge of EMIS Web, Docman, and READ/SNOMED coding.
Contract and Remuneration
* Role: Permanent, part‑time with flexible working.
* Salary: Depends on experience.
* Closing date: 1 June 2026.
Location
Hednesford Valley Health Centre, Station Road, Hednesford, Staffordshire, WS12 4DH.
How to Apply
Send your CV and cover letter to manickam.surgery@staffs.nhs.uk or contact the Practice Manager on 01543 395 655.
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