Position Summary
Why join our team?
To co-ordinate and facilitate the European Customer Service Office team’s activities across Europe. Providing direct assistance to primarily the Head of ECSO along with Department Directors in day to day business needs and also with coordination and organization of key events such as European Service Conferences and specialized conferences hosted by the head of ECSO. Providing direct support for Key Visitors from HQ and Subsidiaries. Lead Key Report distributions between ECSO and all Collaborators. In addition, manages the invoices of ECSO operations and projects to process necessary claims.
Role and Responsibilities
Your key responsibilities
1. You will play a critical role in providing administrative assistance to a busy Pan-European Customer Service team based in Chertsey.
2. You will help to ensure smooth operations across the diverse and energetic environment by ensuring that
3. Take ownership of the departmental report and be responsible for the collation and distribution of the report via various systems to the HQ and Subsidiary network.
4. Support and assist Head of ECSO and Department Directors with expense queries / issues and liaison with Shared Service Centre FA teams.
5. Support and manage invoices of ECSO with the department and Shared Service centre. (Preapproval-Invoice-GL mapping)
6. Report ECSO cost report to Head of ECSO (Cost validation and analysis)
7. Office management including; Dept stationary and consumables management, diary maintenance and business calendar updates, meeting room and catering booking, restaurant/hotel booking for conferences and workshops, arrange business travel for the team and provide PA services to senior management.
8. Take minutes at weekly department leadership meetings, consolidate slide decks and action list.
9. Organisation of European Monthly Review Process: i.e. Video Conference reviews, European Council meetings and bi-annual service conferences.
10. Provide assistance with the collation of presentation materials, minutes and actions follow up.
11. Lead logistics where necessary - including VC connections, meeting rooms, venues and flights / accommodation.
12. Support on-going projects, organize communications and task lists, ensure timescales are met, follow up and increase issues. Drive and motivate project team members to deliver actions and updates.
13. Support General Affairs activities for the department with relation to ensuring a smooth and productive environment
14. Some European and Global travel may occasionally be necessary subject to business needs
What we need for this role
To be successful, you will possess the following skills and attributes:
15. Strong organisational skills
16. Self motivated and Ability to prioritise workload
17. Excellent oral and written communication
18. Ability to multi-task and work effectively in a fast-paced environment
19. Proficient use of Microsoft office packages, in particular Word, Excel, PowerPoint and SharePoint
20. Previous experience in an administration / data analyst based role is desirable
What does success look like?
21. The ability to stay organized and pay close attention to details is key in handling and prioritizing a workload that is always in flux.
22. Crucially, you will be comfortable working in a fast-paced environment with a drive for customer satisfaction.
23. Ideally you will have extensive administration or coordination experience within a similar environment and be high-reaching to build your career.
Skills and Qualifications
Benefits of working at Samsung include
24. Hybrid working – 3 days in the office and 2 days at home per week
25. Bonus scheme linked to individual, team and company performance
26. Pension contribution
27. Three volunteering days each year
28. Holiday - 25 days plus bank holidays and an additional day off for your birthday
29. Access to discounts on a wide range of Samsung products
30. Access to a discount shopping portal
31. Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
32. Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
*