Overview
Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? then the La Prairie Counter in Harvey Nichols, Knightsbridge might be of interest to you. As full time La Prairie Beauty Consultant working 5 days a week, you will be our Maison Ambassador. Ensuring a truly exceptional, personalised luxury skincare service. You will build meaningful, long-lasting relationships with our discerning clients, create carefully curated experiences, and embody the highest standards of elegance and etiquette.
Responsibilities
* Make informed business decisions aligned with brand values and ambitions.
* Achieve sales objectives through both client retention and new client acquisition, with a focus on High Net Worth Individuals and VIPs.
* Cultivate strong business relationships across the store, particularly with Personal Shoppers, Concierges, and other key partners.
* Ensure retail excellence, maintaining impeccable housekeeping and point-of-sale standards at all times.
* Create deep client connections, understanding individual needs to build trust and loyalty.
* Proactively introduce and recommend tailored products, providing a truly personalised 1:1 luxury experience.
* Engage and nurture relationships through La Prairie's clienteling tools and systems.
* Demonstrate expert product knowledge, confidently conveying the brand's heritage, scientific innovation, and skincare benefits.
* Deliver exceptional service by encouraging and demonstrating product application, both at the counter and within the cabin.
* Utilise the treatment room to provide bespoke luxury facials and skincare treatments, enhancing the client experience and deepening loyalty.
Qualifications
* Strong retail background with a track record of achieving results.
* A passion for beauty and skincare, with a natural affinity for luxury and a commitment to excellence.
* Exceptional interpersonal and relationship-building skills, with the ability to deliver inspiring, authentic, client-centric service.
* Strong business acumen with the ability to drive sales and exceed targets.
* Confidence in networking within the store to create new business opportunities.
* A collaborative team player, contributing positively to a diverse and high-performing team.
* NVQ Level 3 in Beauty Therapy (desired)
In return, La Prairie offers
* A good salary with a new competitive commission scheme
* 33 holiday days (including bank holidays) pro-rated based on working days
* Generous product allocation & discount
* Long Service Awards starting with 3 years' service
* Gratis of new launches
* Contributory pension scheme - 5% employer contribution
* Employee referral bonuses
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