Administrator / Clinic Coordinator An exciting opportunity for a customer-focused administrator with excellent administrative and customer service skills to join our team at Dorset Orthopaedic and support our busy healthcare clinic, delivering excellent patient care, diary management and administrative support in a professional clinical environment. If youve also worked in the following roles, wed also like to hear from you: Medical Administrative Assistant, Doctors Receptionist, Clinic Administrator, Patient Coordinator, Office Administrator, Healthcare Administration Assistant, Customer Service Administrator SALARY: starting at £25,350 per annum (£13 per Hour) LOCATION: Burton-on-Trent, Staffordshire, West Midlands (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, 8:00am to 4:00pm Monday to Friday (with half an hour lunch break) JOB OVERVIEW We have a fantastic new job opportunity for an Administrator / Clinic Coordinator to join a busy and supportive healthcare environment, providing high-quality administrative support and exceptional customer service. As an Administrator / Clinic Coordinator you will play a key role in ensuring the smooth day-to-day running of the clinic, acting as the first point of contact for patients and delivering a professional administration service. Working as an Administrator / Clinic Coordinator you will manage appointments, discuss costs with customers, maintain accurate records and support clinicians with diary management, while ensuring all enquiries are handled efficiently and to a high standard. This is a varied and hands-on role suited to someone with strong organisational skills, excellent communication and a proactive approach to customer care and administration. ABOUT US Dorset Orthopaedic Company is an independent provider of prosthetic, orthotic, silicone and rehabilitation services. We pride ourselves in continually seeking to understand clients' unique requirements and deliver individual personalised attention. It's this bespoke service and attention to detail that has gained us our reputation for quality and personalised service for almost 30 years. DUTIES Your duties as the Administrator / Clinic Coordinator include: Customer Services: Welcome patients and visitors, ensuring a professional and friendly experience when visiting the clinic Manage Appointments: Arrange and coordinate patient bookings from consultation through to delivery Maintain Records: Keep accurate and up-to-date client records using database and CRM systems Support Clinicians: Assist with diary management and daily administrative support for clinical staff Handle Enquiries: Respond to customer queries via phone, email and correspondence in a timely manner Process Documentation: Prepare quotations, invoices and payment requests in line with procedures Coordinate Orders: Track and manage orders, ensuring timely processing and delivery Follow Up Clients: Maintain ongoing communication and resolve any post-service issues Team Support: Work collaboratively within the administration team and provide cover where required Ensure Compliance: Follow company procedures and maintain high standards of customer care and service CANDIDATE REQUIREMENTS ESSENTIAL: Excellent knowledge of Microsoft Office/365, including Word, Excel and Outlook Strong customer service and communication skills with an empathetic approach Previous experience in an administrative or customer services based role Ability to manage diaries, scheduling and database systems Strong organisational skills with the ability to multitask and meet deadlines Confident telephone manner and professional interpersonal skills Ability to work effectively as part of a team High level of accuracy and attention to detail DESIRABLE: Experience within a healthcare or clinical environment Familiarity with CRM or patient management systems Experience handling quotations, invoicing or financial administration NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14556 This job is being advertised by AWD online on behalf of Dorset Orthopaedic AWD-IN-SPJ