Temporary – Full Time 12 Months
We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover).
About the Role
Joining our team, you’ll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for managing the business process systems, ensuring the attainment and compliance of KPIs.
This is very much a client and customer facing role delivering responsive and planned gas and heating repairs to domestic social housing homes and its customers.
You will drive our operational teams productivity by ensuring the planning and scheduling of all works are delivered on time, within scope and contractual KPI.
You will manage and drive customer experience ensuring that the team are supported to deliver exceptional customer service.
You’ll be responsible for managing a team of schedulers and planners, liaising with the client’s contact centre, whilst monitoring and managing the day-to-day service delivery, ensuring all cases are managed within overall time., cost and budget restraints.
About You
With previous experience working in a busy team, you’ll have managed a large team, ideally consisting of Team Leaders, Planners, Administrators and Apprentices, have excellent customer service skills and a focus on business improvement.
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal, with a proven track record of performance delivery against targets.
Desirable Qualification: Level 3 in Customer Service
Benefits
1. 26 Days Holiday & Bank Hols
2. Enhanced Pension Plan
3. Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
4. Life Assurance & Accident Cover
5. Share Save
6. Enhanced Maternity & Paternity Pay
7. Work Perks Discounts & Vouchers
8. Buy & Sell Holiday
9. Flexible Working & Flexible Bank Holidays
10. Cycle to Work
11. Volunteering (2 days paid)
12. Learning & Development Opportunities
13. Extensive Wellbeing Support, including EAP
14. Loyalty & Values Awards
15. Funded Professional Subscription
16. Company Uniform