The post holder will be a member of the wider HMPPS Learning and Development (L&D) team but will be based within the National Probation Service (NPS). For day to day and line management purposes, the post holder will report to the Divisional Training Manager or their Deputy. The post holder will provide administrative support to aid in the delivery of probation qualifications at a local level and coordinate associated L&D activities, including regular communications with Divisional hubs, members of the Divisional Training Team and national colleagues to support effective and efficient registration of learners, certification claims, preparation for External Quality Assurer inspections and providing resources for effective training delivery. The role will be based within a Divisional Training Team.
* Act as the primary point of contact and assist in the day to day administration of the divisional training team.
* Provide general administrative support for the Divisional Training Team including photocopying, typing, amending and processing documents, minute taking and responding to queries using an understanding of Probation service delivery.
* Act as a Local Training Coordinator to administer training events on HR systems, ensuring learner records are up to date and produce reports as required.
* Liaise with other L&D teams to organize appropriate venues for local and national training and monitor take up of training delivered by the Divisional Training team.
* Analyse training attendance/completion information to produce reports and assist in deploying HMPPS L&D resources to meet division requirements.
* Provide assistance to business managers and divisional hubs to aid in promoting attendance and provide advice on learning and development activities.
* Maintain divisional records on behalf of the National Centre and adhere to nationally agreed practices to register learners on qualifications.
* Provide the Divisional Training Manager and National Centre with updates on learner progress and claim certificates for completions and national census information to inform invoices.
* Liaise with the National Centre to prepare for External Quality Assurance inspections and maintain Awarding Body compliance.
* Develop and maintain comprehensive and up-to-date electronic and manual filing systems to support the team.
* Co‑ordinate and schedule national and local learning events and produce timetables and communications to staff.
* Create and maintain relevant databases, ensuring accurate data and routine quality assurance.
* Contribute to continuous improvement of administrative systems, processes and workflows.
Behaviours
* Delivering at Pace
* Making Effective Decisions
* Managing a Quality Service
* Working Together
Technical Skills
* Proficiency in Microsoft Applications including Excel, Teams, Outlook and any further applications.
Benefits
* Access to learning and development
* A working environment that supports a range of flexible working options to enhance work life balance
* A working culture which encourages inclusion and diversity
* A Civil Service pension with an employer contribution of 28.97%
* Annual Leave
* Public Holidays
* Season Ticket Advance
Selection Process Details
This vacancy uses Success Profiles and will assess your behaviours, strengths, experience and technical skills. Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Candidates must also complete baseline personnel security standard checks.
Nationality Requirements
* UK nationals
* nations of the Republic of Ireland
* Commonwealth nationals with the right to work in the UK
* EU, Switzerland, Norway, Iceland or Liechtenstein nationals and suitable family members with settled or pre‑settled status under the EUSS
* Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service
We look for an ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
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