Contract
Daily Rate: £900 - £1200 (inside IR35 via umbrella)
Contract Length: 6 months initially
Location: Hybrid Working Available - London/Bromley 3 days per week and remote working 2 days per week
Role Summary:
Our client, a leading organisation in the Global Banking & Payments sector, is on a mission to establish and scale Site Reliability Engineering (SRE) within a highly regulated banking environment. We are seeking a seasoned SRE practitioner who will play a pivotal role in transforming traditional L2 production support into a robust SRE operating model. This position will focus on embedding SRE practises across critical payment and banking services, aiming to achieve measurable reliability outcomes, reduce manual toil, enhance automation, and improve service visibility.
Key Responsibilities:
SRE Operating Model and Transformation
Lead the design and implementation of the SRE adoption strategy, transitioning from conventional L2 support to reliability engineering.
Foster collaboration between SRE, application teams, and platform teams to encourage consistent workflows.
Reliability Measurement and Decisioning
Promote the adoption of Critical User Journeys, Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets for key services, ensuring metrics align with user experience and business goals.
Guide teams in utilising error budget-based decision-making to balance reliability with delivery velocity and operational risk.
Toil Reduction, Automation, and Engineering Excellence
Identify operational toil and spearhead initiatives to minimise it through automation and improved operational tooling.
Collaborate with engineering teams to incorporate reliability into services through design enhancements and resilience patterns.
Incident and Problem Management Excellence
Enhance production outcomes through effective incident response practises, including major incident triage, root cause analysis, and post-incident reviews.
Strengthen problem management processes to reduce repeat incidents and mitigate technical debt risks.
Observability and Tooling Enablement
Set observability standards across logs, metrics, traces, and dashboards to enhance service detection and restoration times.
Partner with platform and tooling teams to align SRE needs with enterprise-level tools and processes.
Stakeholder Management and Change Leadership
Influence stakeholders across operations, engineering, and product departments to adopt SRE principles and goals.
Communicate effectively with senior leadership, providing updates on progress, adoption, and outcomes.
Required Qualifications:
Extensive experience in Site Reliability Engineering and implementing SRE practises in large-scale, complex environments.
Proven track record of leading SRE transformations within a corporate banking or similarly regulated financial services context.
Strong engineering background with the ability to drive automation and minimise manual toil.
Proficiency in incident response, problem management, and operational resilience practises in critical settings.
Excellent stakeholder management skills, with the capacity to influence and communicate effectively at senior levels.
Preferred Qualifications:
Experience in payments, cash management, or other high-availability banking platforms.
Familiarity with designing observability approaches and enhancing alert quality across diverse portfolios.
Experience in building SRE communities of practise and structured training programmes.
Knowledge of enterprise service management tools and governance in large banking institutions.
Key Competencies:
Transformation leadership in complex environments
Strong engineering judgement and problem-solving abilities
Ability to simplify and standardise operating practises
Calm leadership during production events
Exceptional written and verbal communication skills
Join our client's team and lead the charge in transforming their SRE practises, enhancing reliability, and driving operational excellence. If you are ready to make an impact, we want to hear from you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.