Overview
Our client, a reputable franchise-approved car dealership located in the Oxford region, is seeking a skilled Vehicle Service Advisor to join their dedicated Service Department. This is an excellent opportunity for motivated individuals looking to develop their career within a well-established motor retail group that has received multiple awards, including the AM Award "Dealer Group of the Year."
Benefits
* Up to £30,000 per annum base salary, dependent on experience
* Monthly bonus scheme with on-target earnings exceeding £36,000 annually
* 31 days annual leave, including bank holidays, increasing with service length
* Full in-house training and ongoing professional development
* Contributory workplace pension scheme
* Employee support programme via benefits platform
* Staff discounts on vehicle parts, servicing, and labour
* Long-term career advancement within a family-run motor retail group
* Attendance at manufacturer-accredited training courses
Duties
* Greet customers in the Service Department and book vehicles in for repairs and servicing
* Liaise extensively with the workshop team to chase work in progress
* Advise customers on minor technical issues and recommend additional products or services
* Keep customers informed regarding the status of their vehicle throughout the service process
* Process payments for completed work accurately
* Uphold high standards of customer service, ensuring total customer satisfaction
* Achieve company sales targets and objectives as a Service Advisor
* Maintain accurate records using the Kerridge DMS or Onelink systems (training provided if necessary)
* Build strong relationships with clients and follow up to encourage repeat business
Requirements
* Previous experience as a Service Advisor is desirable but not essential
* Exceptional customer service skills and a confident relationship-building ability
* Strong organisational skills with proficiency in IT systems
* Full UK driving licence with minimal points
* Willingness to undertake full training to develop automotive knowledge and sales techniques
* Ability to work effectively within a team and independently when required
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