Join our Team as an 2nd Line IT Engineer! Location: Chichester (PO19) Salary: £32,000 Per Annum Hours: 37.5 Hours Per Week Shift based between 8am - 6pm About the role: We’re looking for a 2nd Line IT Engineer to deliver high‑quality onsite and remote support to our outsource clients. You’ll keep their systems running smoothly, solve technical issues, and work closely with key contacts to enhance their IT services. It’s a varied, hands‑on role where your expertise and customer focus make a real difference. What makes you a great fit: Strong MSP technical background; outsource experience helpful Experience in L2 engineering in MSP terms Confident troubleshooting across Microsoft technologies (365, Azure, Windows, Server, AD, Exchange, Hyper‑V, SQL) Experience with VoIP telephony Excellent communication, customer care and problem‑solving skills Able to work independently, manage time well and adapt quickly Team player with a can‑do attitude and strong business awareness Full UK driving licence GCSE Level 4 in Maths and English Desirable: ITIL Foundation, MCP, MCSA or similar certifications Key responsibilities: Provide onsite and remote support on a rota basis Maintain hardware, software and documentation to ensure availability and security Monitor, prioritise and manage incoming tickets Keep customers informed on progress, changes and outages Resolve or escalate issues within SLAs Identify opportunities to improve IT services and infrastructure Deliver small onsite projects (workstations, applications, network hardware) Manage your schedule and maintain accurate PSA entries Support technologies including Windows Server, Exchange, SQL, SharePoint, 365, Azure, VMware/Hyper‑V, remote access solutions, LAN/WAN and VoIP Work with 3rd‑party vendors on line‑of‑business applications Diagnose and repair hardware faults When not at an outsource client: complete maintenance visits and support the Service Desk Perks for our People: Holidays : 24 days bank holidays Other Leave : Birthday day off Lifestyle : 8% combined pension contribution Rewards : Quarterly employee awards and prizes Socials : Paid company events Wellbeing – Mental Health first aiders and monthly inhouse social events Eye care includes paid eye test and £75 towards glasses Who we are: Matrix IT is part of the Onecom Group. Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.