A recruitment agency is seeking a Dialler & Capacity Planning Manager to lead and optimize operations in Kilmarnock. The successful candidate will manage dialler and contact operations teams, ensuring compliance with OFCOM regulations. Responsibilities include analyzing performance data, forecasting staffing needs, and implementing new technologies to drive efficiency. This role requires strong leadership skills, a focus on high performance, and a commitment to team development. The position offers hybrid working from Monday to Friday, 9 am to 5 pm.
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