About Us: We are Kee Mediation, a fast-growing, dynamic mediation practice based in the UK. We work with mediators across interesting, impactful, and fast-paced cases. Our operations are led by our Office Manager, who also works flexibly by the minute. We are currently moving all systems to Teamwork as our single source of truth, with definite plans to transition to our own dedicated, custom CRM in the near future. The Role: We are seeking a highly capable, independent, and tech-confident Virtual Assistant to act as a reliable wingman for our Office Manager. Because our work is fast-paced and handles fascinating case files, we require a true Virtual Assistant who can work proactively and independently. You will report directly to our Office Manager, looking at our software systems, understanding the daily workflow, managing incoming tasks/inboxes confidently, and ensuring our practice runs smoothly. Crucially, you must possess the competence to manage operations solo whenever our Office Manager is on leave or unavailable. What You Will Be Doing: Managing and executing client onboarding pipelines independently inside Teamwork. Confidently learning, mastering, and helping us transition into our own custom CRM when it is deployed. Tracking folders, client documentation (SignNow), and case data accurately without needing task-by-task delegation or "spoon-feeding." Acting as a proactive administrative anchor who can keep the engine running smoothly day-to-day in an exciting environment. Hours & Flexibility (Crucial): Our caseload is elastic, meaning our administrative support needs will fluctuate weekly. Like our Office Manager, you will work on a highly flexible, casual model. Some weeks may require just a few hours of support; other weeks, during busy periods or backlogs, it will scale up. Because of this variable schedule, you must be fully comfortable using the Upwork Desktop App Time Tracker so that billing is handled strictly by the minute for the exact time spent on our practice. This is an ongoing, long-term partnership for an independent VA looking for a reliable, flexible UK client. Our Ideal Candidate: Based in the UK with an impeccable standard of written English and professional communication. Strong tech confidence and system agility (You must be highly comfortable in Teamwork today, and eager to learn a proprietary CRM tomorrow). An interest in working within a professional, fast-paced legal/mediation environment. Proven experience working independently—you look at the system, see what needs to be done, and execute it efficiently. Highly reliable, organized, and capable of holding operational boundaries. Rate: £14.00 – £16.00 / hour (Billed strictly via the Upwork tracker for active minutes worked).