Responsibilities
* All applicable SLA and KPI delivery
* Ensuring 100% statutory compliance and/or ensuring a remedial programme is in place
* Ensuring H&S compliance to legislative and company standards
* Management of the team, including PDRs, succession planning, absence, and performance management
* Financial performance of the contract to budget targets
* Identification of additional works and capital projects
* Supporting and developing the contract business plan with the Regional Director
* Seek customer feedback and identify opportunities to enhance satisfaction levels and organic development opportunities
* Strong operational experience managing multiple PFI contracts
* Experience managing both hard and soft services at a senior level
Qualifications
* Strong and successful facilitation, negotiating and influencing skills
* Ability to develop effective relations with key stakeholders, including senior management, customers, staff teams and clients
* Effective communication and presentation skills
* Due to the nature of the contracts, the successful candidate will be required to undergo an Enhanced Disclosure check
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