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Switchboard & Workplace Service Assistant
Find your next move at JLL and build a fulfilling career
At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.
Job Overview: Switchboard & Workplace Services Assistant - Birmingham
Hours: 08.30-17.30 Tuesday – Thursday. Additional hours will be required to cover absence.
What this job involves:
Handling inbound calls, triaging, and directing enquiries to relevant departments and supporting the day to day running of reception services.
Reporting to the Switchboard Supervisor you will provide support to both the JLL contact centre staff and to the front of house team. The primary function is to ensure all calls to JLL are answered in line with service level agreements. As a joint role you will also assist in the running of the front of house and client service team, as a when required.
The position requires strong communication and customer service skills.
Key responsibilities:
1. Managing inbound calls from potential clients and contractors
2. Covering Front of House duties during busy periods
3. Conducting office walk-throughs to identify issues
4. Supporting client events
5. Ensuring compliance with company policies
6. Handling approximately 150 calls per day
7. Maintaining abandonment rate below 5%
8. Managing office supplies and inventory
9. Maintaining kitchenette supplies and cleaning coffee machines
10. Updating Excel database for business unit changes across UK
11. Updating internal communication screens
12. Overseeing meetings and events (room setup, catering, cleaning)
13. Managing office access and visitors
Candidate requirements:
14. Strong customer service and networking skills
15. Professional telephone manner with excellent communication
16. Ability to use initiative under pressure
17. Team player who can multi-task and prioritize
18. Flexible approach to departmental needs
19. Good educational background and English language skills
20. Approachable personality with good sense of humour
21. Corporate environment experience
22. Telephone-based contact centre experience required
Each area requires attention to detail, organizational skills, and the ability to multitask while maintaining a professional office environment.
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Location:
On-site –Birmingham, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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