About the job
The purpose of the role is to lead the team and to deliver excellent customer service with Integrity and Empathy to all our customers.
Your main responsibilities will be?
1. Manage, monitor and develop a team of Gateline Assistants.
2. Deliver high level of service to customers.
3. Assisting with the day to day operation of the automatic ticket barriers.
4. Ensuring Customer Security and responding to customer enquiries.
5. Inspecting and issuing tickets.
6. Addressing customer needs in times of service disruption
Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed
You'll need to be?
7. Able to provide deliver exceptional front line customer service.
8. Able to understand customer requirements and expectations
9. A Self-starter with a can do attitude
10. Confident when decision making
11. Able to work within guidelines
12. Able to prioritise the work load of others
As a minimum you will need to have:
13. Evidence of leadership within a team
14. Cash handling experience
15. Evidence of numerical ability
16. Attention to detail
17. Strong verbal and written communication skills
About the location
Taunton is a market town located within Somerset.
Working pattern
This role involves working shifts, including Bank Holidays and Sundays.
Additional information
This is a temporary role for an 18 months' duration. Applicants for this role will be shortlisted and those successful following that process will be invited to an interview which will take place in person.
The Reward?
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
INGWR