1. 12 month cover starting 1st September
2. An opportunity to work for a well-respected entity in the not-for-profit sector
About Our Client
The organisation is a respected not-for-profit entity operating within the customer service sector. As a small-sized organisation, they are committed to delivering high-quality services and maintaining strong relationships with their stakeholders.
Job Description
3. Receive and log customer complaints promptly and accurately.
4. Investigate complaints to identify root causes and provide resolutions.
5. Communicate outcomes to customers clearly and professionally.
6. Ensure all complaints are managed in line with internal policies and regulatory requirements.
7. Maintain comprehensive records of complaint investigations and outcomes.
8. Collaborate with relevant departments to address recurring issues.
9. Prepare reports on complaint trends and provide recommendations for improvements.
10. Support the team in enhancing customer satisfaction and service quality.
The Successful Applicant
A successful Complaints Officer should have:
11. Previous experience in a customer service or complaints-handling role is essential.
12. Knowledge of ombudsman processes is essential.
13. Strong organisational and problem-solving skills.
14. Excellent written and verbal communication abilities.
15. Attention to detail and a methodical approach to work.
16. Familiarity with complaint management systems or software.
17. Knowledge of the not-for-profit sector is advantageous.
18. A proactive attitude towards improving processes and customer satisfaction.
What's on Offer
19. Competitive hourly rate & weekly pay.
20. 12 month cover.
21. Opportunity to work within the not-for-profit sector in Chester.
22. A supportive and collaborative work environment.
23. Valuable experience in a customer service-focused role.
If you are ready to make a positive impact in this temporary Complaints Officer role, we encourage you to apply today!