Job Description
About the Role
We are seeking a highly skilled and proactive 2nd Line IT Support Engineer with strong experience in Microsoft Azure, Intune, and Microsoft 365, particularly SharePoint and Entra management and administration. You will work closely with the IT team to resolve issues escalated from 1st Line Support and act as a senior escalation point for complex technical matters.
Location & Travel Requirements
This role is predominantly site-based, with regular field work to support the setup, maintenance, and closure of sites within a regional area of approximately 100 miles from Thame, Oxfordshire. The base office for this role is Thame, and there is a contractual requirement to attend our Portsmouth office several times per month.
While primarily regional, the role also includes occasional national travel to other company sites as required — for example, to support major projects, deployments, or holiday cover.
Key Responsibilities
* Provide 2nd line support for escalated incidents and service requests, particularly those related to Azure, Intune, and Microsoft 365.
* Assist with the setting up, moving and decommissioning remote sites with Network and other IT related infrastructure including Microsoft Teams Rooms setups.
* Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
* Administer and maintain Azure resources including VMs, Azure AD, networking, storage, and security configurations.
* Administer Microsoft Intune for device compliance, application deployment, and endpoint security.
* Development and administration of PowerAutomate routines to support automation within the infrastructure.
* Contribute to IT projects, including cloud transformation, automation, and infrastructure upgrades, site installations and partner/acquisition integrations.
* Maintenance of data integrity/backup, disaster recovery, and business continuity solutions.
* Ensure compliance with security policies, data protection regulations, and industry standards.
Qualifications
Essential Skills & Experience
* Proven experience in a 2nd line support role.
* Hands-on experience with Microsoft Cloud technologies, including:
o Autopilot, Intune, Entra ID, RBAC, and Conditional Access
o Azure Virtual Machines, Networking (VNETs, NSGs), and Storage
* Solid experience with Microsoft 365 administration and optimisation, including Exchange Online, SharePoint, Teams, and OneDrive.
* Endpoint management, including application packing in Intune, and patch management
* Experience in PowerAutomate and PowerShell scripting for automation and administration.
* Excellent communication and documentation skills.
* The desire to progress relevant, role related certifications.
Desirable Skills & Experience
* Microsoft 365 certifications (e.g., MD-102, MS-102, AZ-104, AZ-305, or AZ-500).
* Familiarity with hybrid environments and on-prem to cloud migrations.
* Experience with administration of Google Workspace.
Additional Information
Benefits
* Health Cash Plan
* Life Assurance
* Pension Scheme
* Holidays – 26 days annual leave + 8 bank holidays, with the option to buy more.
* Offering hybrid working with 4 days in the office and 1 day at home
* Discounts & Perks – savings on tech, retail, gym memberships, bike purchases, RAC cover, and more.
* Employee Assistance Programme – 24/7 confidential support for health, legal, and financial matters.