Overview
National Delivery Director - Operations. Contract Length: Permanent. Salary: £98,896.86. Direct Reports: 5. Reports to: Operations Director. Location: Hybrid (with travel across the South of England).
Role: We're looking for a strategic leader with a passion for operational excellence in complex, secure environments to deliver high-quality Facilities Management (FM) services across the Southern Prison Estate. Reporting into the Operations Director, you'll lead multi-disciplinary teams, ensure compliance and performance across hard and soft FM services, and act as a key liaison with stakeholders including the Ministry of Justice (MoJ), HMPPS, and site Governors.
What You\'ll Be Doing
* Operational Leadership: Support the execution of FM strategy across the East of England, Greater London, and South & Southwest Central regions. Collaborate with Regional Account Directors and site teams to ensure safe, efficient, and compliant service delivery. Drive performance, resource management, and budget oversight across your direct reports.
* Compliance & Quality: Ensure statutory, regulatory, and contractual obligations are met across H&S, engineering, and environmental compliance. Champion continuous improvement and soft services compliance across the estate.
* Stakeholder Engagement: Represent Operations at client meetings, inspections, and audits. Lead engagement with prison management, HMPPS, and internal governance boards.
* People & Culture: Inspire and develop high-performing teams, fostering a culture of accountability, inclusion, and service excellence. Support workforce planning and talent development.
* Innovation & Efficiency: Identify opportunities for cost reduction, service innovation, and operational transformation. Lead mobilisation and change initiatives as delegated by the Operations Director.
Required Qualifications/Experience
* IWFM Level 5 (or equivalent), IOSH/NEBOSH. Experience in the custodial or justice sector is essential.
* Proven senior FM leadership experience in secure, regulated, or complex environments. Strong knowledge of statutory compliance, H&S, and risk management. Demonstrated success managing multi-site or regional teams. Experience with public sector contracts (PFI, PPP, MoJ frameworks). Excellent stakeholder engagement and communication skills.
Senior Behaviours
* Working Together
* Managing a Quality Service
* Making Effective Decisions
* Seeing the Bigger Picture
* Communicating & Influencing
* Delivering at Pace
This is a rare opportunity to make a meaningful impact in a high-profile, socially important environment. If you\'re ready to lead with purpose and drive operational excellence, we\'d love to hear from you. Apply now and help shape the future of FM in the justice sector.
Pride In People. We\'re passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves. We recognise the value that every single employee brings to the organisation. Everyone\'s needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.
GFSL has been notified by its shareholder (MOJ) that the provision of FM services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL\'s services will transfer to a private sector provider/providers in Spring 2026. As the programme unfolds, we will learn more. Pride in People - Do the Right thing - One Team An ISO 9001 Certified Company
Seniority level
* Director
Employment type
* Full-time
Job function
* Management
* Industries: Strategic Management Services
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