Overview
Health & Wellbeing Caseworker – Mid Ulster/ Armagh
Organisation: South East Fermanagh Foundation (SEFF) | Location: Mid Ulster/ Armagh (TBC) | Salary: NJC Scale 6 Pt 21 – £32,115 gross per annum
Funded until 30 June 2028. Hours: 37.5 per week. Reports to: Health & Wellbeing Caseworker Coordinator.
Funded under the PEACEPLUS Programme, managed by the Special EU Programmes Body (SEUPB). The PEACEPLUS Programme is supported by the European Union, the UK Government, the Northern Ireland Executive, and the Irish Government. SEFF is the Lead Partner for Theme 4 (Investment Area 3 – Victims and Survivors) of the programme.
Theme 4, Investment Area 3 (Victims and Survivors) aims to enhance health and wellbeing support for victims and survivors of the Troubles/conflict as part of the prior PEACE IV project.
Purpose of the Role
The Health & Wellbeing Caseworker will work directly with individual victims and survivors and their families in a proactive and innovative way to facilitate engagement with services and activities within the statutory, community and voluntary sector in line with their needs.
Responsibilities
* Co-ordination and Delivery of Health and Wellbeing Services: Proactively and innovatively engage with vulnerable and marginalised individuals.
* Keep up to date with relevant statutory, private and voluntary sector services available to victims and survivors and their families; ensure pathways are seamless, responsive and avoid duplication of services.
* Identify barriers to accessing care and support and work with the individual and relevant agencies to remove or mitigate adverse effects.
* Be the first point of contact for stakeholder enquiries, liaising with other agencies professionally; communicate complex and sensitive information with empathy and in accordance with Data Protection legislation.
* Advocate on behalf of individuals and accompany them to services/appointments/activities where needed to address low confidence or trust.
* Facilitate access to personalised support (e.g., one-to-one literacy tutoring or a physical activity of choice).
* Introduce victims and survivors and their families to shared spaces and services.
* Support the work of The Regional Trauma Network and contribute to running joint courses and projects for victims/survivors (between Health and SEFF).
* Deliver services for members of partner groups as advised by Line Management/Director.
* Feed into the Clinical and H+WB oversight structure for the service.
* Support the wider H+WB services of SEFF.
* Contribute towards the management, prioritisation and delivery of SEFF’s Complementary Therapies service.
Business Improvement and Quality Management
* Ensure adequate and appropriate record keeping and that relevant databases are updated regularly.
* Record, monitor and evaluate client progress according to measurable goals described in their individual support plan.
* Ensure that all support plans, records and related processes are maintained to the standard required for auditing and monitoring and evaluation by VSS.
* Manage the security/processing of sensitive and confidential client information in line with the Data Protection Act.
* Report any risks, issues and/or concerns to the Lead Health & Wellbeing Caseworker.
* Encourage participation of victims and survivors and their families in reviewing and modernising current services and in service development.
* Promote a culture of continuous service improvement through sharing of constructive feedback and collaboration with statutory, private and voluntary sector organisations to implement improvements.
Personal Development, Performance and Professionalism
* Maintain high standards of personal accountability and ethical practice to uphold public confidence.
* Facilitate liaison with professional and senior management within stakeholder organisations.
The foregoing is a broad range of duties and is not intended to be a complete description of all tasks. Responsibilities may change to meet the evolving needs of the Victims and Survivors Service.
Requirements to Apply
1. Possess a University Degree, Professional Qualification or equivalent qualification in a relevant area.
2. OR possess 5 GCSEs grades A–C, including English language AND have 2 years voluntary/paid experience (14–16 hours per week) in a community/voluntary/statutory environment working with individuals with mental health and/or physical health issues.
3. OR NVQ Level 3 or equivalent AND have 1 year voluntary/paid experience (14–16 hours per week) in a community/voluntary/statutory environment working with individuals with mental health and/or physical health issues.
4. Demonstrate experience of effectively engaging with and building positive relationships with clients in situations where they have been vulnerable.
5. Demonstrate experience of liaising with a broad range of service providers.
6. Demonstrate experience of providing progress reports and management information in clear and agreed formats, in line with a reporting schedule.
7. Demonstrate experience of successfully prioritising and managing your own workload while also communicating effectively with colleagues and management.
8. Demonstrate experience of at least 1 year working with or in the interests of victims and survivors of the Conflict/Troubles.
9. Demonstrate experience of using or contributing to outcomes-focused monitoring and evaluation processes.
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