Salary: £50,000 - 55,000 per year Requirements: Proven experience leading change and adoption for large-scale ERP or CRM transformations, ideally involving legacy-to-modern platform transitions. Strong analytical and problem-solving skills, with the ability to assess readiness, data quality and adoption risks. Expertise in designing and delivering formal change approaches, including communications, impact assessments, training and phased rollouts. Experience defining and using adoption metrics and KPIs to track progress and drive interventions. Excellent stakeholder management skills, with confidence engaging senior leaders and working across business and technical teams. Strong communication, facilitation and coaching skills, with empathy for end users and change impacts. Ability to prioritise effectively in complex, multi-region delivery environments. Familiarity with the Microsoft Dynamics 365 ecosystem and common migration patterns (desirable). Basic platform, integration and data governance literacy (desirable). Experience supporting pilots, proofs of concept or incremental rollout approaches (desirable). Financial or FinOps awareness, and interest in AI or automation-enabled change (desirable). Responsibilities: Design and own the D365 change management strategy and plan, covering communications, change impact assessments, readiness checkpoints, phased rollouts, and steering committee interactions. Support the Global Process Owners to ensure end-to-end processes are defined and adopted consistently across the Group. Enable change measurement and KPI reporting by defining appropriate adoption KPIs and monitoring leading indicators to uncover blockers and guide interventions. Use feedback from existing deployments and testing in ongoing deployments to refine training and processes for future rollouts. Support regional governance, compliance, and adoption needs. Develop and run role-based training and upskilling programs, defining persona-based training paths, delivering onboarding, hands-on scenario workshops, and microlearning. Drive adoption sustainment post-go-live through continuous coaching, periodic refresher training, and a roadmap for incremental capability adoption. Establish and operate a super-user/champion network as a community for structured feedback and ongoing continuous improvement. Technologies: AI CRM ERP Support Network Office 365 More: At Renishaw, we are embarking on an ambitious project to deploy Microsoft Dynamics 365 throughout our global subsidiary network, utilizing both Customer Engagement and Finance & Operations solutions. We are looking for an experienced Change and Adoption Lead to facilitate this transition to a modern, scalable CRM/ERP solution, contributing significantly to our operational efficiency and user experience. We provide a highly desirable benefits package, including a non-contributory pension, discretionary annual bonus, subsidised onsite amenities, and a hybrid working policy. Our commitment to developing skills and promoting internal career growth is at the forefront of our culture. last updated 12 week of 2026