Tudor Employment Agency are currently seeking a highly organised and proactive Customer Experience Advisor to work for our client based in Warrington.
The ideal candidate will be responsible for general admin duties including maintaining records, coordinating meetings, and ensuring efficient communication across departments. This role is crucial to the smooth functioning of the organisation and offers opportunities for professional development in a dynamic environment.
Hours of work: Monday to Friday 8am-6pm
Key Responsibilities for the Customer Experience Advisor:
1. Answering and recording all inbound calls and emails – ensuring resolutions are arranged and communicated effectively
2. Always putting customers first and finding personalised solutions to meet their needs
3. Building strong relationships with both internal and external customers to ensure we deliver the best service
4. Constantly seeking ways to improve the customer experience and resolve any challenges they may face
5. Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality
6. Supporting the business by promoting products and services to our customers
7. Embracing a curious and proactive attitude to continuously develop knowledge and skills
8. Working collaboratively with other teams to deliver timely resolutions for customers
9. Achieving targeted growth and provide exceptional service
Key Skills for the Customer Experience Advisor:
10. Proven ability to put the customer first, whether it’s face to face or on the phone
11. An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication
12. Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach
13. Use strong planning and organisational skills to deliver excellent service
14. Show great interpersonal skills and pay attention to detail in everything we do
15. Be proactive, adaptable, and always willing to go the extra mile for our customers
16. Have a passion for personal and professional growth, and a commitment to exceeding expectations
17. Be open to a broad range of activities and able to adapt to changing business needs
18. Good attention to detail, speed of typing, and a friendly telephone manner are essential
19. A basic understanding of business finance and customer profitability is important
20. Be proficient in using Google Office Applications and able to learn new systems quickly
21. Take initiative and have a genuine interest in going above and beyond for customers
22. Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5
23. GCSEs grade C or above including Maths and English