Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
As a valued team member, you'll receive the following benefits:
1. Hourly pay rate of £
2. Tips: Receive a share of uncapped tips
3. Premium Pay Night Allowance: An additional £1 per hour after midnight
4. Paid breaks
5. Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
6. Nest Pension Scheme: We contribute 3% to your pension.
7. Life Insurance: Coverage provided for peace of mind
8. Long Service Awards: Celebrate your career milestones with us
9. Online learning: Access supplementary online courses to enhance your skills
10. Uniform: We provide a free team uniform
11. Retail Discount Scheme: Enjoy discounts and offers at selected retailers
12. Employee Assistance Programme: Access to support and resources whenever you need them
13. Food and Soft Drinks Discounts
14. Discounts on high street brands
15. Stable rotas 3 weeks in advance
16. An exciting work environment never with a dull moment
17. Best offering of Table Gaming in the North
18. Mental Health and welfare support through AXA
19. Free Meal for 2 in The Upper Deck Restaurant in your Birthday Month
Job Description
Grosvenor Casino, Blackpool FY4 1BB
As a Gaming Supervisor you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal being to excite and entertain all of our customers!
You’ll play a pivotal role in the success of any gaming operation, your primary responsibility will be to lead, support, and manage the gaming team to ensure that customers receive an unparalleled experience. This involves not only optimizing operational efficiency but also guaranteeing an adequate supply of gaming products at all times. By fostering a positive, dynamic work environment, you’ll motivate your team to perform at their best, ensuring smooth operations and high levels of customer satisfaction. Your leadership directly impacts the overall gaming experience, making it enjoyable and seamless for all.
You’ll serve as the gatekeeper of regulatory compliance, a vital aspect of the gaming sector, guaranteeing that all activities comply with legal standards and ethical principles. Additionally, you’ll manage the accurate upkeep of departmental records and documentation, crucial for smooth operations and compliance with regulations.
Ultimately, you’ll be the foundation of the gaming floor, creating an environment built on excitement, fun, fairness, and integrity.
Qualifications
20. Experience in operating and inspecting Casino games
21. Excellent customer service skills and the ability to deal with a range of demands and pressures.
22. Hold a current PFL issued by the Gambling Commission
Additional Information
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.