We are as passionate about our people as we are about encouraging everyone to take part in activity. Employees are our greatest asset – they are a representation of our brand and are what help to drive our business forward. We refer to them as ‘colleagues’ and it’s our aim to develop them in a way that enables each individual to realise their potential.
Position Overview
At Wigston Pool and Fitness Centre.
Full time – Competitive salary.
Monday – Friday, 9am‑5pm.
The role involves all aspects of membership processing on MRM+2 and liaising with sites and customers regarding those memberships.
Responsibilities
* Process membership instructions, changes and cancellations accurately and organise them meeting monthly deadlines to ensure the integrity of direct debit income collection.
* Ensure all documentation of processes is up-to-date, streamlined and relevant, adhering to Service Level Agreements.
* Deal promptly with both incoming customer and leisure centre queries regarding all aspects of membership and administration, providing excellent customer service and resolution.
* Provide advice and training to our centres in relation to all membership processes.
* Use internal software systems including our main membership database; Join@Home; Helpdesk and Our Everyone Active Website – assist in regular data cleansing to optimise system efficiencies taking on board any new technologies.
* Adhere to all current legislation.
Qualifications
* Good knowledge of Microsoft Office package; MRM+2 an advantage.
* Excellent communication skills, time management and attention to detail – a necessity.
* Customer service experience an advantage, with ability to work under pressure and meet deadlines.
* Good teamwork as well as working on own initiative demonstrating flexibility to tasks – a must.
* An independent approach to learning and problem‑solving.
Benefits
Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 200 plus centres nationwide.
Equal Opportunity
Everyone Active is an equal opportunities employer and an Investors in People organisation, who are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment.
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