Summary: We are delighted to be partnering with a well-established, family run organisation that delivers essential fuel services and heating support to homes and businesses across the region. They are now seeking a personable Customer Service Advisor to join their team. Key Responsibilities: * Answering incoming calls and providing first-line customer support * Taking fuel orders over the phone and raising tickets for processing * Coordinating orders with the Transport team for delivery * Processing payments over the phone * Directing calls to the relevant departments and handling group orders * Transferring tickets to other depots and managing repeat order tickets * Maintaining regular internal communication * Supporting with other duties as required About You: * Experience in a similar role is desirable * Previous inbound telephone and customer service experience * Strong administrative, organisational, and IT skills * Excellent communication skills * Awareness of data protection principles * Motivated to learn and grow within the business * Able to work under pressure and prioritise workload effectively What We Offer: * 22 days holiday plus bank holidays * Discretionary annual bonus * Full training and development opportunities * 2x annual salary life cover * Company pension scheme * Cycle to work scheme * Employee Assistance Programme * Eye-care scheme * Retail discounts * Free on-site parking This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency