Role Purpose
The Head of Product & Technical Consultancy leads a specialist team that bridges product capability technology and client needs. Shaping scalable solutions guiding complex design decisions and ensuring consultancy outputs accelerate successful delivery and adoption.
Key Responsibilities
Leadership & Team Management
* Lead coach and develop a high-performing Product & Technical Consultancy function.
* Set clear priorities, ways of working, quality standards and performance expectations.
* Build capability across product knowledge, architecture, integration patterns and delivery methods.
Product & Technical Advisory
* Responsible for the consultancy approach for product and technical design across all client engagements.
* Provide technical governance and oversight across solution design, integration, configuration and customisation.
* Translate business requirements into product-led, technically feasible designs and roadmaps.
* Ensure designs align to platform strategy, baseline configuration and long-term maintainability.
Stakeholder & Client Engagement
* Act as a senior client-facing leader supporting technical credibility, influencing decisions and de-risking delivery.
* Partner with Business Consulting PS Delivery QA/Testing Support/Service Engineering and Product Management.
* Support commercial efforts where needed (RFPs, bids, shaping scoping estimates).
Standards Governance & Continuous Improvement
* Implement repeatable consulting assets, templates, patterns, accelerators and reusable approaches.
* Drive continuous improvement based on delivery outcomes, defects and client feedback.
* Ensure adherence to governance documentation discipline and technical best practice.
Success Measures (KPIs)
* Reduced delivery risk and improved quality through stronger design assurance.
* Increased baseline adoption / reduced unnecessary customisation.
* Improved client satisfaction for design and technical decision making.
* Stronger cross-team alignment between Product Engineering and PS Delivery.
* Improved team capability and utilisation.
Qualifications
* Proven leadership experience in Product Consultancy / Technical Consultancy / Solutions Architecture within a software organisation.
* Strong understanding of enterprise solution delivery including integrations, APIs, data migration, environments and release processes.
* Track record of leading discovery and design phases for complex client implementations.
* Strong stakeholder management and ability to influence senior internal and client leadership.
* Comfortable operating across strategy and detail, able to dive deep when needed.
Desirable
* Experience in regulated industries (e.g. financial services).
* Familiarity with core banking / lending / savings platforms (where relevant).
* Experience shaping consulting packages or repeatable propositions.
Personal Attributes
* Commercially aware, outcome-driven and pragmatic.
* Clear communicator who can simplify complexity and lead decisions.
* High standards, structured thinker, strong accountability.
* Collaborative leader who builds trust and capability.
Additional Information
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Remote Work
No
Employment Type
Full-time
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