The Payroll Specialist role is a fantastic opportunity to lead the delivery of accurate and timely payroll services to clients across the UK and Ireland. You'll play a key role in ensuring service level agreements are met while maintaining high levels of customer satisfaction.
Client Details
This opportunity is with a well-established organisation based in Walton-On-Thames known for delivering high-quality services and innovative solutions. The company offers a collaborative and professional working environment, supporting clients with tailored approaches to meet their needs.
Description
The key responsibilities for the role of Payroll Specialist will be:
Act as the main point of contact for assigned clients, ensuring timely and accurate payroll delivery in line with SLAs.
Drive continuous improvement initiatives and proactively resolve payroll-related issues to enhance customer satisfaction.
Monitor and analyse operational and financial KPIs, taking corrective actions where needed to maintain performance and profitability.
Ensure client documentation, control frameworks, and authorisations are kept up to date and compliant.
Support offshoring/nearshoring transitions and manage billing, change orders, and service reporting for assigned accounts.
Profile
A successful Payroll Specialist will have:
Bachelor's degree in a relevant field or equivalent professional experience.
Strong experience in end-to-end UK payroll, including payroll accounting, personnel administration, and knowledge of payroll regulations; SAP HCM experience is desirable.
Background in outsourced HR, payroll, or business services, with at least 2 years' experience managing customer relationships.
Familiarity with UK labour laws, process improvements, and RPA initiatives, with a focus on service quality and efficiency.
Proactive, analytical, and customer-focused with excellent problem-solving skills and the ability to prioritise and deliver structured, timely results.Job Offer
The role of Payroll Specialist offers a competitive salary of £40,000 - £45,000 per annum, plus:
Flexible working hours and hybrid setup (Monday and Friday from home, with adaptable core hours)
A supportive, international working environment with a flat organisational structure
Friendly and skilled colleagues, plus regular team-building events
Professional growth opportunities, including training and certifications
Competitive salary and benefits package, plus office perks like coffee, tea, and fresh fruit
Internal mobility and career development through job transfer opportunities