About the Job
We’re offering this opportunity to join our established and rapidly expanding team as a Service Delivery Manager, working across a diverse range of technologies and areas of the business. This role is suitable for an individual who enjoys being part of a flexible, diverse team in a complex and variable environment.
Your Role
* Work as a single point of contact between the Client Service Managers and the Delivery Teams; act as an escalation point for live service issues, owning all existing and new services.
* Manage customer relationships, including preparation for business events, forecasting and improvement initiatives.
* Ensure that team financial forecasts are managed in a regular and timely manner and that actuals are accurately and promptly reported as part of the M-Review cycle with support of PMO.
* Support the Incident Management processes and manage the communication response, ensuring the required information is available to management, technicians and the business.
* Support the Major Incident processes and manage the communication response, ensuring the required information is available when required by management and technicians.
* Reporting of uptime and availability of the live operational services/infrastructure including the management of Service Level Measures and associated commercial discussions.
Your Skills And Experience
* Be able to manage conflicting demands
* Interface with key third parties and internal functions
* Support service delivery and service improvements
* Takes ownership of service issues
* Excellent communicator and stakeholder management
* Lead in alerting, reporting and monitoring of live service
* Report against SLA and KPI’s, produce management information with detailed analysis
* Outcome oriented
* Proactively engage with and lead major incident management when required
* Lead and assist with continuous service delivery improvement initiatives
* Is confident working in an Agile environment
Security Clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Some posts are restricted to sole UK Nationals for security reasons; you may be asked about your citizenship in the application process. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as country of residence and nationality.
Disability Inclusion
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.
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