Candour Talent are currently recruiting for a Senior Customer Service Coordinator to join our client based in Chepstow. Location: Chepstow Employment Type: Permanent/Full Time Working Hours: Monday to Friday Salary: £30k - £32k Job Overview: The successful candidate will hold a senior position within the Customer Service team. You will act as a main contact for customers, as well as being a point of escalation and guidance for the team. You will also collaborate with internal departments and the Key Account Manager in order to build strong B2B relationships, resolve any issues effectively, and deliver a consistent, high-quality customer service experience. Basic SAP (or equivalent) knowledge and experience is essential for this role. Would suit a candidate with a background in manufacturing, heavy industry, distribution or similar. The Role: * Serve as the main point of contact for customers and build trusted, long-term relationships * Support account activity, sales growth, customer communication, and service delivery * Support with Key Account Management * Update CRM * Respond to incoming queries and work with internal departments to resolve customer issues quickly and effectively * Investigate and manage complaints, returns, or credit requests * Keep customers informed of relevant updates, changes, or delays * Help to guide customers to use sales aids to support their ...