Job Title: CRM Consultant
Location: Remote (UK-Based)
Salary: £35,000 - £50,000
The Company
A fast-growing CRM and retention marketing agency that helps brands build meaningful, long-term relationships with their customers. As part of a wider marketing group, the team partners with ambitious businesses across multiple sectors, delivering data-driven CRM strategies that improve customer lifetime value and boost retention.
If you’re looking to step away from rigid approval processes and into a role where your ideas are genuinely valued, this environment offers autonomy, strategic input, and the chance to work closely with senior stakeholders. Here, your work will directly contribute to commercial results and brand growth.
Roles & Responsibilities
As a CRM Consultant, you will manage a portfolio of client accounts and take ownership of campaign delivery from concept to optimisation. You’ll work closely with clients to understand their goals and bring CRM strategies to life – using Klaviyo as your primary platform.
Your responsibilities will include:
* Developing and executing full-funnel CRM campaigns across email, automation and retention channels.
* Creating conversion-focused copy and designing effective email templates.
* Building, testing and optimising automated workflows within Klaviyo.
* Reviewing campaign data, identifying insights, and presenting recommendations to clients.
* Collaborating with clients on strategy, planning and creative direction.
* Exploring additional channels such as SMS and push notifications.
* Using AI tools to streamline processes and enhance creative output.
Your Skills & Experience
* Demonstrable experience delivering CRM or email marketing campaigns with measurable results.
* Excellent written and verbal communication skills.
* Strong copywriting ability and a good understanding of design for email.
* Hands-on experience with CRM platforms – Klaviyo experience is highly preferred.
* Strong organisational skills and the ability to manage multiple projects at once.
* A curious, proactive mindset with an interest in automation and AI tools.
* Bonus: Experience with SMS, push notifications or mobile CRM channels.
Company Benefits
* Fully remote role with flexible working hours.
* Direct exposure to senior leadership and involvement in strategy.
* Fast progression opportunities within a growing agency.
* Ongoing learning and development support.
* Regular team socials and in-person meetups.
* Company pension scheme.
JOB ID: #3473197