Sales and Administrative Assistant Apprentice
2 weeks ago Be among the first 25 applicants
Apex Stainless Fasteners are a UK market leader selling stainless steel fasteners wholesale, with a worldwide reputation for customer service.
Responsibilities
* Assist the sales team with quotations and sales orders.
* Follow up with customers on quotes, invoices, payments, and deliveries.
* Handle customer inquiries via phone, email, ensuring a high level of service.
* Assist the Irish Export Department with sales activities, customer support, and related administrative tasks.
* Coordinate with internal departments (logistics, finance, operations) to ensure timely delivery and invoicing.
* Run reports on the ERP system to compile and analyse data related to sales, credits, and logistics.
* Support in handling complaints or issues, ensuring customer satisfaction.
* Track shipments and update customers on delivery status.
* Raise and input customer credits in the system in a timely and accurate manner.
* Liaise with the finance/accounts team to ensure credits are processed correctly and reflected in customer accounts.
* Arrange collection or return of goods related to issued credits.
* Perform general office duties such as data entry, filing, scanning, and managing correspondence.
Employment details
* Business Administrator Level 3 Apprenticeship Standard
* Monday - Friday, 8.45am - 5.30pm (1 hour lunch break)
* Location: Birmingham, England, United Kingdom
#J-18808-Ljbffr