As a leading Scottish children’s healthcare charity, we are seeking to recruit an enthusiastic Supporter Care Executive to join our team.
The role includes donation processing, data entry, donor care fulfilment and administration, answering enquiries to Glasgow Children’s Hospital Charity by email, telephone and in person.
Please note that appointment is subject to 2 references and clearance from Disclosure Scotland to work with children.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. To help us in this commitment you are invited to complete our diversity form.
Please note that due to the volume of responses, we cannot respond to all applicants. We will contact all shortlisted applicants within two weeks of the closing date; if you have not heard from us, you have not been shortlisted on this occasion. Thank you for your interest in working for Glasgow Children's Hospital Charity.
This is an exciting opportunity within Barnardo's for a Family Support Recovery Worker. This post is funded by Renfrewshire Health and Social Care Partnership (HSCP) in partnership with Barnardo's Threads Service.
The post will be based within CIRCLE (Continuing in Recovery Changes Lives Entirely) – an exciting new Service in Renfrewshire which has been set up to enhance recovery opportunities for individuals affected by alcohol/drugs and/or mental health.
The post holder shall be expected to work collaboratively and holistically with families to develop and nurture strengths both in a group work and a one‑to‑one setting. Experience of supporting Children, Young People and Families, and of relationship‑based practice to work alongside those affected by multiple adversities is essential.
The successful candidate will be required to work with a high degree of flexibility to meet the needs of the service and as such the post holder may be required to work evenings and weekends.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both the career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid‑point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
Workplace Offer: What it means for you
Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.
* Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
* Annual Leave entitlement for full‑time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro‑rata.
* The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme.
* A host of family friendly leave options including company Maternity, Paternity and Adoption pay; together with all family additional leave options.
* Service related sick pay from day 1.
* Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution.
* Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension.
* Interest free season ticket loans.
* Discounts and cashback from high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal.
* 20% discount at Barnardo's stores.
* Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
* Free access to round‑the‑clock employee assistance programme for advice and support.
* Access to Barnardo's Learning and Development offer.
*T&C's apply based on contract.
About Barnardo's
We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti‑racist organisation with Anti‑Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently under‑represented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.
* Closing 4th May 2026
Families Here and Now Service (FHANS)
Families Here and Now Service is an exciting project created in 2024 as part of the Scottish Government’s Whole Family Wellbeing Fund. This project is funded by North Lanarkshire Council providing holistic support for the whole family in local communities/hub areas.
You will play a key role in developing this service, working alongside families and community partners. The service is a collaboration between four charities: Barnardo’s, Home‑Start Glasgow North and North Lanarkshire, Action for Children and Impact Arts, and you will work closely with colleagues from these organisations.
This outreach support role covers the North Lanarkshire area, based in or around community hubs/schools/nurseries and family homes. The aim of the service is to enable families (pregnant and/or with children up to age 18 years/26 years for care‑experienced children) to access supports at the earliest possible time, ensuring a ‘whole family’ and ‘no wrong door’ approach.
The service operates 7 days a week between the hours of 8 am – 8 pm, 365 days per year and is staffed on a rota basis.
The postholder will be required to work at least one evening per week and at least one weekend every four.
A valid UK driving licence and access to a car are essential for the role. The role is initially funded until 31 March 2027.
Do you have what we are looking for?
* Creative personality and passionate about working with children and families.
* Experience of supporting pregnant families and families with children of all ages (up to age 18).
* Team player, but ability to self‑motivate and inspire others.
* Hybrid: Edinburgh or Glasgow, with occasional travel throughout Scotland.
* Closing 15th May 2026
In this role, you’ll:
* Support colleagues across Children First to use our systems confidently and effectively, helping them record their work clearly and accurately.
* Provide first line support for system queries, troubleshooting issues and working with our IT and system partners to resolve them.
* Maintain and improve guidance, templates and support materials, ensuring they are clear, accessible and up to date.
* Contribute to testing, implementation and continuous improvement of systems, including Microsoft Dynamics 365 and Microsoft 365 tools.
* Use insights from user feedback and data quality checks to help improve how our systems support practice, reporting and learning.
We’d love to hear from you if you have:
* Experience in a systems support, ICT support or application support role.
* Confidence supporting colleagues with varying levels of digital confidence, using clear and patient communication.
* Experience of working with business systems such as case management, CRM or HR systems, ideally including Microsoft Dynamics 365.
* Strong organisational skills and attention to detail.
* An understanding of data quality, information governance and the importance of accurate recording.
* A proactive, collaborative approach and commitment to our values.
What we offer:
* A workplace with values of with love, with purpose and with strength.
* 40 days annual leave, inclusive of bank holidays.
* Flexible and hybrid working arrangements.
* Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
* Blue Light card discount.
* A Fair Work accredited workplace.
Our Values
Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.
With love, we put children first.
With purpose, we transform lives together.
With strength, we do whatever it takes to protect Scotland’s children.
Job Information
The Family Mediation West Child Contact Centre Service experiences high demand in the West of Scotland. With children’s needs being at the heart of our service delivery, we seek to recruit a manager with a proven record within a child centred environment to manage all aspects within our centres. Contact Centres throughout Scotland will become regulated via the Care Inspectorate which offers an exciting opportunity for a manager to support planning to meet the needs of the regulation. This post is part of a 4‑person Senior Management Team.
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