A leading IT managed service company in the UK is seeking a Customer Experience Director to manage its Service Desk operations. The successful candidate will drive operational excellence, foster a customer-centric culture, and oversee a diverse team. Responsibilities include budget management, enhancing service delivery, and building strong stakeholder relationships. Ideal candidates will have a Bachelor's degree in IT or a related field and significant leadership experience in IT service management. #J-18808-Ljbffr