Would you likeaCustomer Service Advisorrole within asupportive, friendly teamin a business thatmakes a difference, offershybrid workingandearly finish on Fridays,and thatputs anemphasis on looking after its staff -valuingyour ideas?Do youpride yourself ontaking ownership of queries and issues,seeing them through to a successful conclusion?
Our client, a well established, industry leading non-for-profit organisation are looking for aCustomer Service Advisorto join theircollaborativeclient facing team. In thisfast paced, busy roleyou will be responsible for providing anefficient and seamlesssupport functionto customers across the UK via phone and e-mail,providing empathy. Your ability to prioritise, multi-task and adapt to urgent situationswill be very important, along with yourimpressive attention to detailandstrong written and verbal communication skills.
AsCustomer Service Advisor,your new role will involve:
Being a point of contact forall customers throughout the UK providing over the phone and email advice and support
Taking ownershipandresolving escalations, queries, issues and complaints, effectively and efficiently via phone and e-mail through a creative approach
Keeping both customers’ accounts and own records accurately updated onall systemsensuring the quality of information is maintained
Supplying costs and charges for equipment, helping the client to understand which service they require
Liaising with site contacts to clarify information and check assess for deliveries and collections
Issuing invoices, allocating correct services, chasing payments and initiating dispatch ofequipment
Cross-selling and promoting additional services
Using the CRM database and client portal to manage requests for services
I'm interested in speaking with candidates who have experience working as aCustomer Service Advisor; Customer Service Administrator; Customer Service Executive, Associate, Agent; Customer Services Advisor, Executive; Call Centre Advisor, AgentorContact Centre Advisor, Agentin ahighly pressurised environment, and who possess theessentialability to multi-task and take ownershipof all queries and issues from customers -in asensitive and empathetic manner. Solid IT skills in MS Officeare important too along with experience using aCRM database.
Salary for this position is £28,000 p.a. (depending on level of experience).
This is a Fixed Term Contract role lasting for15-16 months.
Benefits include up to 10% bonus, hybrid working from home, great pension contribution, free parking, team lunches / dinners, early finish on Fridays and private healthcare insurance.
The business offer free parking on-site at their offices. If you're taking public transport the offices are easily accessible via bus. The nearest train station is 15-20 minutes walk away.
“Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
Job Info
Job Title:
Customer Service Advisor
Company:
Meridian Business Support
Location:
£26000 - £30000 Per annum up to 10% bonus, hybrid working from
Posted:
Aug 29th 2025
Closes:
Sep 29th 2025
Sector:
Customer Services
Contract:
Contract
Hours:
Full Time
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