Customer Service Supervisor / Team Leader
£32,000 to £35,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, Flexible start and Finish times, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays
Our client are a leading manufacturing business and due to ongoing growth they are currently seeking a customer service supervisor to join their business. The company were established 40 years ago and have a solid customer base, this is an opportunity that will offer stability and future progressive opportunities that will see you develop into a more managerial position. Working and leading a team of 3, having close working relationships with further departments, duties will involve:
Leading the customer services team to deliver exceptional customer services to clients
Oversee all aspects of customer services operations
Drive continuous improvements within the department
Ensuring that customer services standards are upheld,, KPIs are met and process's within the team are upheld
General department reporting for senior management
Managing escalated customer queries and resolving
The successful customer service supervisor will have:
Team Leadership experience in supporting, leading, developing and being a mentor to a customer services team
Customer services excellence focused
Experienced in performance monitoring
Process improvement experienced
E-commerce platforms experience would be beneficial
Holding ERP and CRM systems user experience
This role would be ideal for someone who has worked as a customer services team leader, customer services manager or within a senior customer services rposition and are looking for a exciting and new opportunity. If you are looking for an opportunity to grow, to step up in your career or continue at a managers level, don't miss out on this fantastic opportunity.
This is an exciting time to join a team orientated business with continued drive to further grow. As the customer service supervisor, you will gain the opportunity to feel valued for your contributions to the business which will also bring you further rewards.
Benefits include :
Fantastic salary of £32,000 to £35,000 per annum
Full time working hours
Free Lunch, daily
Profit Share Bonus
23 days Holiday plus Bank Holidays
On site Parking with free electric car charging
No bank holidays, No weekends
Modern office Environment
You can also apply directly to (url removed)
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy