Shift Pattern
Monday to Friday, 9:00 - 17:00 (may be required to work 6:00 - 14:00 or 14:00 - 22:00 depending on operational requirements)
Area of Responsibility: Warehouse Administration
* Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date
* Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation
* Maintain accurate records for inbound, outbound, and returned goods
* Support shift managers and supervisors with daily operational reporting.
Area of Responsibility: Stock Control & Systems
* Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches
* Investigate and resolve stock discrepancies in line with agreed procedures
* Assist with cycle counts and full stock takes, including reporting variances
* Ensure data accuracy to meet customer and audit requirements
Area of Responsibility: Customer & Client Support
* Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses
* Provide timely and accurate information to customers in line with service level agreements (SLAs)
* Escalate issues or risks that may impact service or accuracy.
Area of Responsibility: Transport & Dispatch Support
* Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities
* Ensure all despatch documentation is completed accurately and on time
* Support proof of delivery (POD) tracking and query resolution.
Area of Responsibility: Compliance, Health & Safety
* Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations
* Support compliance with Health & Safety, and quality standards
* Always maintain audit-ready records.
KPI's
* Accuracy of system data and documentation
* Timeliness of order and stock updates
* Stock variance and investigation closure
* Customer service responsiveness and quality
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