Customer Support Administrator – Call Centre Support Coordinator – Contact Centre
Office-based in Stoke-On-Trent
Starting Salary £24,570, Mon – Fri, 8:00am – 4:30pm (37.5 hours per week), wicked benefits (see below!)
We need organised, detail-oriented people who are passionate about helping others.
Work for a fantastic business that offer training, support and progression! Build a career!
Demi @ Duval has all the info! Get in touch!
We’re looking for a Customer Support Administrator to join a friendly and collaborative team of administrators in Stoke-On-Trent.
You’ll handle customer communications through emails and letters, supporting the busy contact centre and ensuring fair resolutions for a wide range of customers. If you thrive on accuracy, enjoy problem-solving, and have excellent written skills, this could be the perfect role for you!
The Role:
* Handle all customer correspondence via email and letter, providing tailored responses to guide customers on their road to financial recovery
* Support the contact centre with your excellent problem-solving skills
* Work collaboratively with your team, sharing best practices and learning from one another
* Manage your own workload efficiently, meeting targets and maintaining high standards of accuracy
* Play an active role in resolving customer queries, ensuring clear communication and effective outcomes
Skills & Experience:
* Passionate about helping others with a positive and friendly attitude
* Ability to be assertive yet compassionate when assisting customers
* Exceptional attention to detail and strong written communication skills
* Self-motivation, resilience, and a target-driven mindset
* Proven experience in a customer service or administration role.
Wicked Benefits:
* Competitive bonus scheme
* Up to 35 days holiday (including bank holidays)
* Employee awards, incentives, and amazing social events
* Pension scheme, mental health support, and free onsite parking
* Access to perks like gym membership contributions and free tea and coffee
* Casual dress code and paid volunteer days - 2 days a year
* Enhanced family leave policies and long service awards
* Free annual eye tests, contribution to prescription glasses, and dentist-on-demand.
Fantastic customer support role, speak to Demi for more information