Overview
An exciting opportunity within Primary Care Services - Transactional Services for an experienced leader to provide operational management and strategic oversight across multiple teams. This is a hybrid role, requiring presence across two operational sites: Companies House, Cardiff and Cwmbran House, Mamhilad Park, Pontypool, as well as home working. As the All-Wales Processing & Professional Services Lead, you will shape and deliver national services that support contractors, NHS organisations and wider healthcare partners. You will lead high-volume, accuracy-critical functions including Prescription Processing, Professional Services, Smartcard/RA, Subsidy Card Services, Document Scanning and national Print/Post Room operations. This role blends operational leadership with hands-on operational influence across Wales.
Responsibilities
* Provide leadership and operational oversight across a wide portfolio of all-Wales services, including Prescription Processing, Professional Services, Smartcard/RA identity management, Subsidy Card Services, Document Scanning, and the Print and Post Room.
* Shape and deliver high-volume, accuracy-critical national functions that support contractors, NHS organisations and wider healthcare partners.
* Lead on continuous improvement and digital transformation, partnering with digital and service improvement colleagues to modernise processes, increase automation and strengthen operational resilience.
* Act as a national subject matter expert, providing guidance on complex regulatory frameworks including the Drug Tariff, NHS Wales Pharmaceutical Services Regulations and key Information Governance standards.
* Demonstrate problem solving, develop others, and influence modern, efficient service delivery in a fast-paced environment.
About us
At NHS Wales Shared Services Partnership we embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. We encourage an agile working approach and are a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focusing on the wellbeing and belonging of our people. Excellent customer service is central to our internal and external customers. We offer a comprehensive benefits package. To learn more about working for us, the benefits we offer and the application process please visit the organisation’s working-for-us page.
Details
Employer: NHS Wales Shared Services Partnership
Locations: Companies House, Crown Way, Cardiff, CF14 3UB (hybrid with home working)
Date posted: 13 March 2026
Pay scheme: Agenda for Change
Band: Band 7
Salary: £48,527 to £55,532 per year
Contract: Permanent
Working pattern: Full-time
Reference number: 043-AC054-0326
Job responsibilities
You will find a full Job description and Person Specification attached within the supporting documents or by viewing in the application system.
Qualifications
Essential
* Master's degree qualification or equivalent experience
* Specialist knowledge of prescription processing systems, Primary Care statutory requirements, and statement of financial entitlement (SFE) payments rules and regulations, National Drug Tariff, and digital/identity management processes
* Specialist knowledge of medical records management, NHS Records Management Code of Practice, retention schedules, and secure handling of patient-identifiable information (BS10008)
* Strong understanding of NHS Wales policy relating to contractor services and digital access management
* Knowledge of NHS stakeholders including Health boards, Welsh Government and NHS Trusts
Desirable
* Project management qualification
Experience
Essential
* Significant operational management experience in a high-volume processing, digital access or transactional environment across multiple teams within Primary Care
* Experience delivering quality assurance, audit and compliance processes
* Experience managing identity/access services, digital workflows or Smartcard/RA functions
Desirable
* Experience working with national digital identity programmes
Skills
Essential
* Strong leadership, staff management and team development abilities
* Ability to interpret highly complex policy and technical information and communicate clearly to varied audiences
* High standard of digital literacy, including data analysis and use of specialist systems
* Ability to work under pressure, manage competing deadlines and adapt to unpredictable work demands
Desirable
* Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Additional information
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act and requires a Disclosure submission. Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship will be considered. Guidance on overseas criminal records checks is available in the policy guidance.
Employer details
NHS Wales Shared Services Partnership
Address: Companies House, Crown Way, Cardiff, CF14 3UB
Employer website: NHS Wales Shared Services Partnership – nwssp.nhs.wales
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