Job Title:
Payment Processing Advisor
Location:
Belfast – Hybrid working 50/50
Job Type:
Perm & FTC contracts available
Hours:
37.5 hours per week
Salary:
£24,492
Echo Managed Services are looking for a detail-oriented and customer-focused
Payment Processing Advisor
to join our Billing, Collections & Recoveries team. In this role, you'll be responsible for processing and allocating payments, handling customer enquiries, and supporting financial reporting and reconciliation activities. You'll play a key part in ensuring service excellence and compliance with contractual and regulatory standards.
The Role
Key Responsibilities & Tasks
* Process and allocate customer payments accurately, including cash, cheques, and electronic remittances
* Handle refund payments and respond to customer payment enquiries via phone and written correspondence
* Perform cash and bank reconciliations, ensuring financial accuracy and compliance
* Maintain and update departmental spreadsheets and support financial reporting activities
* Scan, index, and triage incoming documentation to ensure efficient workflow
* Deliver service excellence by meeting quality standards, contractual KPIs, and SLAs
* Prioritise and schedule daily tasks to optimise performance and achieve First Time Resolution
* Build rapport with customers and translate feedback into service improvements
* Communicate insights and feedback to operational teams to enhance client and customer outcomes
* Collaborate effectively with team members to meet shared service targets and objectives
* Promote Echo's values and contribute to a culture of continuous improvement
* Actively participate in personal development reviews (PDRs) and identify training needs
* Comply with data protection regulations and internal IT security policies
* Maintain awareness of health and safety responsibilities within the workplace
* Represent Echo professionally in all business interactions and support Total Quality Management initiatives
What You'll Need
Experience, Skills & Qualifications
* Previous experience in a payment processing environment, with at least six months in a cash office setting (desirable)
* Numerically proficient with a keen eye for identifying errors and solving problems
* Excellent verbal and written communication skills, with the ability to respond professionally to customer enquiries
* Strong working knowledge of Microsoft Office packages, particularly Excel and Outlook
* Proven ability to deliver outstanding customer service and meet individual and team performance targets
* Self-motivated and capable of working independently while contributing positively to a team environment
* Maintains confidentiality and professionalism at all times
* Educated to GCSE level (or equivalent); professional qualifications are beneficial but not essential
What You'll Get In Return
* Competitive Salary of £24,492
* Full paid induction and training will be provided – with career development opportunities
* Hybrid Working
* 30 days holiday (inclusive of stat days, rising to 35 with each year of service)
* Real opportunities to earn additional income such as being part of the social media team, on-call rotas, special allowances, secondments, overtime, promotions etc
Closing date for receipt of CVs is 12noon on 20th October. Interviews will likely be held the week commencing 27th October with a start date mid November.
This role is open to internal and external applications and we welcome applications from all members of the community.