Senior Cloud Operations Engineer - Production Operations Job Description: We are seeking a reliable and forward-thinking Senior Cloud Operations Engineer to help us scale and stabilize the cloud infrastructure that powers our growing suite of SaaS products. In this role, you will be responsible for owning, maintaining, and improving production and development environments across AWS and Azure - ensuring they are highly available, secure and performant. *This is a hybrid role: 3 days per week onsite in Newcastle* Key Responsibilities: You will play a critical role in our operational strategy by proactively supporting the health of core services, responding to incidents, implementing automation, and ensuring our systems evolve with growing scale and complexity. You'll collaborate with engineering, platform, and release teams to deliver operational excellence across all lifecycle stages. As our infrastructure footprint grows rapidly, we rely on well-defined processes and standards to ensure we move fast without sacrificing reliability. This role is ideal for someone who thrives on owning infrastructure, solving complex problems, and building systems that are resilient, observable, and release ready. Qualifications: - 5 years in Cloud Operations, Site Reliability Engineering, or Systems Engineering roles in cloud-first or SaaS environments. - Deep experience operating and troubleshooting infrastructure on AWS (EC2, S3, RDS, CloudFront, Lambda) and/or Azure. - Expert in Linux system administration (RedHat or Debian), with strong fluency in networking, web stack configuration, and OS-level tuning. - Proficient in Python and Bash scripting with a strong automation mindset. - Hands-on experience with infrastructure-as-code using Terraform, Ansible, or CloudFormation. - Proven success in diagnosing and resolving high-impact production issues in distributed systems. - Familiarity with modern monitoring and observability stacks (e.g., Prometheus, ELK, Zabbix). - Comfortable supporting and optimizing web technologies such as NGINX, HAProxy, Apache, or Tomcat. - Strong communication skills and the ability to work effectively within a fast-paced, highly collaborative team environment. Preferred Qualifications: - Experience with Docker, Kubernetes, or container-based infrastructure. - Familiarity with change and release readiness frameworks, including validation, monitoring, rollback, and support requirements. - Previous experience improving the quality and efficiency of on-call practices or production runbooks. - Working knowledge of CI/CD pipelines and release automation tooling. - A structured, systems-oriented thinker with a passion for operational excellence, process discipline, and scaling infrastructure through automation. Function: Cloud Operations Country: United Kingdom Office Location: Newcastle Work Place type: Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.