Sales & Service Performance Lead
LE7 - Leicester
£35,000
Full time Hybrid
M - F: 08.30 - 17.00
The Professional Services team at SF Recruitment are looking for a Sales and Service Performance Lead, someone who thrives in a busy environment and enjoys making sure everything behind the scenes runs smoothly. This isn't a traditional “hands-on management” role – instead, you'll be the person keeping the engine running, using data, dashboards and planning to make sure the team are working at full capacity.
What you'll be doing:
* Monitoring dashboards and data to spot trends, track performance and feedback to the team.
* Planning workloads, rotas and resources so the team can focus on delivering.
* Supporting with training schedules and ongoing coaching alongside the manager.
* Carrying out quality checks and helping with escalations where needed.
* Feeding insights back to leadership to improve performance and service.
What we're looking for:
1. Experience in a fast-paced, telephone-based or cust...