Overview
Chalkline are recruiting for a driven and capable 2nd Line IT Support Engineer to join our team in Borehamwood. You will work directly with our clients across a range of Microsoft technologies and provide high-quality support that makes a real difference to their businesses.
Location: Borehamwood, WD6 1JD
Salary: £30K - £40K per annum, DOE + excellent benefits
Contract: Full time, Permanent
Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% pension contribution (matched by employee), stock options after 1 year service, Private Health Insurance after 2 years service
At Chalkline, we are a Microsoft Solutions Partner focused on Modern Work and Azure Infrastructure, with an Advanced Specialisation in Azure Virtual Desktop. We are committed to delivering technical excellence and outstanding service to every client, and to the development of our team through Microsoft accreditations.
We are looking for a collaborative, skilled 2nd Line IT Support Engineer to join our close-knit Borehamwood team. Youll work with clients across a range of Microsoft technologies and provide high-quality support that makes a real difference to their businesses. Youll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation.
Responsibilities
* Providing excellent 2nd line technical support to our clients
* Acting as an escalation point for the 1st line support team
* Troubleshooting issues across a wide range of systems and technologies
* Working on projects involving Microsoft 365, Azure, Intune and more
* Assisting with research and development of new services and solutions
Your Experience & Skills
* At least 3 to 5 years of experience in an IT support or systems role
* Strong working knowledge of: Microsoft 365, Microsoft Azure, Microsoft Entra, Intune, Windows Server (2016/2019/2022), Active Directory, Windows networking, basic routing, switching and firewall rules, printer support and troubleshooting
* Excellent written and verbal communication skills
* A strong customer-focused attitude
* A proactive, can-do approach to problem-solving
Why Join Chalkline?
* Work with the latest Microsoft technologies
* Gain industry-recognised certifications
* Be part of a friendly, supportive team that values quality and professionalism
* Receive continuous learning and development opportunities
* Make a real impact in a growing business
* Plus free parking, training programmes and much more!
If you feel you have the skills and experience to be successful in this role, please click on APPLY today. No agencies please.
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