Renewals Specialist – Lipscomb Volvo Canterbury and Maidstone (Kent)
£30000 basic salary plus monthly bonus scheme
An exciting opportunity has arisen to join one of the few remaining family-owned dealer groups at one of our newly refurbished Volvo sites in Kent.
We are looking for a driven and customer-focused Renewals Specialist to play a key role in retaining and growing our loyal customer base. This is a fantastic opportunity for someone with a strong sales mindset and passion for customer relationships to thrive within a supportive, forward-thinking environment.
If you are seeking a fresh challenge within a respected family business, we would love to hear from you.
As a Renewals Specialist, you will take ownership of the customer renewal journey, ensuring a seamless and engaging experience while maximising retention and repeat business.
Key Responsibilities:
1. Customer Retention & Growth: Proactively manage and develop a pipeline of customers approaching the end of their finance or ownership cycle, maximising renewal opportunities.
2. Sales Excellence: Identify customer needs and present tailored vehicle and finance solutions to encourage repeat business.
3. Relationship Management: Build strong, lasting relationships with customers, delivering an exceptional and personalised experience.
4. Performance Focus: Work towards and exceed individual and team targets, contributing to overall dealership success.
5. Collaboration: Work closely with the Sales and Service teams to ensure a smooth and consistent customer journey.
Rewarding Your Success:
6. Competitive Salary & Bonus: Attractive salary package with a performance-based bonus structure.
7. Work-Life Balance: 5 day week 8:30am – 5:30pm Monday to Saturday (weekday off in lieu of Saturday), with 20 days holiday increasing to 25 with length of service.
8. Employee Benefits: Access to company car schemes and staff benefit programmes.
9. Family Business Culture: Join a well-established, family-owned dealership offering a supportive environment, quick decision-making, and direct access to leadership.
For the right candidate, we offer an excellent remuneration package alongside a range of benefits including a company car scheme, pension contributions, and staff and family discount programmes.