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About
About the Role
Are you experienced in payroll and looking to transition into a technical application support role? Join our dynamic 2nd line support team as a Technical Support Consultant. You'll assist internal teams and customers, ensuring smooth payroll and HR functionalities, troubleshooting issues, and enhancing user experiences.
Purpose
* Provide high-quality support to Customer Support and Service Delivery teams in the UK, Ireland and India.
* Investigate and resolve issues with Moorepay products, which includes Payroll and HR.
* Communicate with customers about issues and provide a resolution.
* Collaborate with Product, Development and IT Infrastructure teams to resolve problems.
Key Accountabilities
Technical Application Support:
* Resolve technical issues for internal and external customers in line with SLAs.
* Identify the root cause to prevent similar issues in the future.
* Ensure system effectiveness and compliance with current legislation.
* Recommend improvements to the applications to enhance the customer experience or business efficiency
* Train and advise team members and customers by sharing technical expertise.
System Administration
* Monitor system queues to maintain product performance.
* Respond to and resolve system error messages.
Customer Service / Continuous Improvement
* Develop and maintain good relationships with stakeholders.
* Champion customer feedback by identifying and raising product bugs and feature requests.
* Provide best practice advice on Moorepay systems and processes.
User Acceptance Testing
* Act as a Subject Matter Expert and attend walkthroughs of Technical Specifications.
* Help test system changes, such as new product features or UK and ROI payroll legislation.
Skills & Experience
* Previous payroll experience/knowledge is essential
* HR experience is advantageous.
* Good technical knowledge of Payroll and/or HR systems is advantageous.
* Flexible approach to working and problem-solving.
* Customer focused.
* PC literacy – Word, Excel, PowerPoint, Outlook, OneDrive, etc.
* Excellent communication skills.
* Ability to build effective working relationships.
Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here’s what you’ll gain if you join our team:
* A career packed with opportunity, in a stable and growing company.
* A comprehensive programme of learning and development.
* 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
* Private medical insurance and life assurance 4x salary.
* Enhanced pension with up to 8.5% employer contributions.
* A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure
Nice-to-have skills
* User Acceptance Testing
* Powerpoint
* OneDrive
* Swinton, England
Work experience
* Applications
Languages
* English
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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