MyVoice Programme Lead
ðŸ“Knottingley (travel across the UK required)
Full-time – Permanent
£32,000 per annum
Make a real difference in how people are heard.
Real Life Options is looking for someone who cares deeply about people’s voices being taken seriously. MyVoice is our group-wide programme that gathers insight from the people we support and from our employees, and turns it into real action. This isn’t a token “feedback role.” It’s a programme that shapes decisions, influences quality, and strengthens our reputation as a provider people trust.
If you’re driven by meaningful engagement, confident with data, and experienced in leading programmes that create visible impact, this could be a brilliant fit.
About Real Life Options Group
Real Life Options Group is a national social care provider supporting autistic people, people with learning disabilities, and individuals who need assistance to live independently. We pride ourselves on person-centred support that helps people live meaningful, fulfilling lives.
Together, we operate across Scotland and England, offering a wide range of support services, from supported living and outreach to specialist community-based care.
We’re growing, evolving, and raising standards across the sector. What sets us apart is our commitment to listening hard: to the people we support, to their families, and to our employees. MyVoice is central to that commitment.
Our Purpose
We exist to support individuals in having greater control over their lives, promoting equality and respect in their homes and communities. Everything we do is shaped by the belief that people should be heard, valued, and supported to live the life they choose.
Our Values
* Respect – We listen, value people’s experiences, and treat everyone with dignity.
* Honesty – We communicate openly and take a transparent approach to decisions and feedback.
* Responsibility – We act on what we hear and take ownership of driving positive change.
* Excellence – We work to improve continuously, delivering the highest quality of support.
These values sit at the heart of the MyVoice programme, they guide how we listen, how we respond, and how we turn insight into meaningful action.
What you’ll be responsible for
You’ll bring clarity, structure, and direction to the MyVoice initiative. You’ll plan and deliver our annual MyVoice Conference, run the surveys that influence our improvements, and turn insight into clear action. You’ll work closely with Marketing, HR, Operations and senior leaders, and you’ll chair the MyVoice Working Group to keep everyone focused on what the feedback is telling us. This role exists because the programme has grown, and now needs dedicated leadership to take it to the next level.
Lead the programme
* Plan and deliver the annual MyVoice Conference
* Chair the MyVoice Working Group
* Support the existing committee so they can contribute effectively
Gather meaningful insight
* Oversee surveys for people supported and employees
* Improve response rates
* Analyse data and identify themes and trends
* Produce the quarterly MyVoice Impact Report
Turn insight into action
* Lead the “You Talked, We Listened – We Acted” cycle
* Work with operational leads to embed actions across services
* Track and evidence the impact of the programme
Build visibility and influence
* Work with Marketing & Communications to share outcomes
* Keep the MyVoice narrative aligned to our mission and values
* Build relationships across all divisions
* Shape the future direction of MyVoice.
About you
You’re someone who enjoys bringing people together and turning conversations into practical next steps. You’re organised, thoughtful, and motivated by seeing real change. You want your work to matter, and you want the impact to be visible.
You’ll need to travel across England and Scotland, and occasionally work outside normal office hours to support key events.
This role needs someone who brings both heart and structure, someone who is passionate about meaningful engagement but also capable of delivering a programme with discipline and clarity.
You’ll need:
* Experience in programme or project management
* Background in social care, community engagement, or similar people-focused work
* Experience delivering events or organisation-wide initiatives
* Strong data analysis and reporting skills
* Excellent written and verbal communication
* Comfort engaging with people supported, frontline teams and senior leaders
* Confidence chairing meetings and influencing stakeholders
* Strong organisational skills and the ability to plan ahead
* A person-centred approach and inclusive mindset
Why this role matters
MyVoice is a powerful part of who we are as a social care provider. It shows commissioners, inspectors, and families that we don’t just gather feedback, we act on it. It strengthens trust, improves quality, and helps shape services that truly reflect what people want and need.
By leading this programme, you’ll play a key role in improving people’s lives and ensuring their voices influence how care is delivered across the Real Life Options Group.
Why Join Us?
* A minimum of 33-days paid holiday a year, including bank holidays (pro-rata for part time staff)
* An employer contributory pension scheme
* Accredited training giving you the knowledge and skills to deliver a first rate job - develop professionally through training, mentoring, and a strong support network
* Health Cash Plan (for full/part time contracted hours)
* £10,000 Life cover
* A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
* A reward gateway with access to discounted goods and services
* Cycle to Work Scheme
* A financial wellbeing scheme
Don’t miss out – Be Part of Something Bigger – Join a team driven by values, with a mission that matters
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